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Contract Program Worker Psw Lead

4 months ago

Toronto, Canada West Neighbourhood House Full time

**Contract Program Worker, Personal Support Worker (PSW) Lead
**West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based
agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose
of West Neighbourhood House is to enable less-advantaged individuals, families and groups in the
community to gain greater control over their lives and community.

The Home Support/Parkdale Assisted (HS/PAL) Living program position works collaboratively with Team
Leaders to support and co-ordinate the scheduling and delivery of the Home Support Programs:
Homemaking, Home Help, Respite Care and Parkdale Assisted Living. The program provides remote and
in-home care and support to meet the needs of frail, disabled, chronically ill, and/or vulnerable older adults
with special requirements, seven days per week on a 24-hour basis.

**People of Colour, persons with disabilities, women and persons of all sexual orientations and**
**gender identities/expressions. Applicants with lived experience as a participant of West NH**
**programs, or related programming from similar organizations, are also strongly encouraged**
**to apply.**

**West Neighbourhood House will provide accommodation throughout the recruitment &**
**selection process to applicants with disabilities. During any stage of the recruitment process,**
**please indicate the nature of any accommodation(s) you may require. Any information**
**received relating to accommodation measures will be addressed confidentially.
**Responsibilities**:
Attending Delegated Acts training from the Health Care Providers (Nurse, PT, OT) and provide hands on
training to program in-home staff/PSWs;

**Supporting the ALC Team with the training and orientation of new staff/PSWs; **

**Participating in Care Team planning, home assessments and consultations; **

Supporting the Team Leaders and Coordinators with the delivery of Assisted Living and Home Support
program activities;

Assigning tasks to PSW staff, prioritizing work and providing day-to-day support;

Ensuring safe and timely delivery and/or medication reminders in accordance with policies and
procedures and monitoring the medication log;

Monitoring daily interactions of care staff with clients, noting and reporting incidents for follow up,
responding to and resolving any issues or problems reported by the Team Leaders;

Informing the Team Leaders or Coordinators of the need for an adjustment of schedule in short term
situations, and ensuring continuity of service;

Working with the team to resolve in-home issues and responsive behaviours as well as encouraging
innovative approaches and promote client independence;

Ensuring procedures, risk management policies and health and safety guidelines are followed;

Compiling records and other documentation as required;

Documenting and updating clients’ files both hard and computerized on client management data base

interviewed will be contacted.
- A United Way Member Agency _

(Alayacare);

Provide backup support for the HS/PAL Team on an on-call, rotating basis as required;

Participating as a team member on the on-going evaluation, development and maintenance of the
program as well as on Unit and House committees, events and joint initiatives;

Support other West Neighbourhood House programs and Neighbourhood Care Team as needed;

Performing other duties as assigned;
**Qualifications: -**

Personal Support Worker Certificate from a recognized institution;
- Demonstrated experience in Assisted Living and Community Home Care;
- Knowledge of the in-home needs of frail, chronically ill, cognitively impaired, elderly and or persons

with disabilities, as obtained through appropriate experience and/or education;
- Physical ability to provide hygiene and personal care, light housekeeping duties and to assist the clients

with transferring from bed to chairs, wheelchairs and washrooms, as required;
- Excellent written/verbal communication skills to successfully respond to complaints or requests, as well

as ability to establish and maintain rapport with clients
- Demonstrated skills in crisis intervention combined with excellent interpersonal and verbal skills in

order to interact with clients, their families and their caregivers, and to provide support and empathy,
in a multi-cultural community setting;
- First Aid/CPR Certificate is required;
- Computer literacy and knowledge of Office 365 and Alayacare is an asset;
- Excellent organizational, communication and interpersonal skills;
- Ability to work independently and as part of a Team;
- Ability to observe and recognize changes in clients;
- Ability to work evenings and weekends on a rotation basis and overnight on-call as required;

Residence in West Neighbourhood House catchment area is an asset

Food Safety Training and WHMIS an asset;

Good written and verbal language skills in English;

Ability to speak a second language relevant to participants’ populatio