Global Account Manager Industrial

6 months ago

Richmond, Canada Hellmann Worldwide Logis Full time

For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible. For the better. Together.

Our Hellmann Promise is to collectively shape our culture through our mission, values, and leadership principles.

If this resonates with your career aspirations, come and help us shape our sustainable impact, job details below

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Manages and expands relationships with strategically important global industrial customers
- creates new opportunities across the entire Hellmann network and along all Hellmann products
- Drives the internal and external positive development of existing key Business of the respective customer
- Acts as the key stakeholder and moderator for the assigned customers, both internally and externally
- Engage actively with regional / local sales teams also assigned to the global account (wherever applicable)
- Develops and drives an account management plan across all relevant regions in strong collaboration with assigned regional/local account managers (where applicable)
- Captures all relevant and key information into the central CRM (e.g. contacts, appointments, visit reports, opportunities, tenders)
- Works closely with relevant product leads to identify, strategically plan and execute opportunities
- Works closely with the Opportunity Management Teams (OMT) to coordinate RFQs and deliver customer responses on their compelling needs
- Deliver personal sales plan in CRM on time and against budget (monthly) as agreed with the leadership
- Provides continuous process improvement feedback to internal stakeholders
- Owns the customer complaint process and ensures successful implementation of solutions including lessons learned
- Establish Service Level Agreements and Standard Operating Procedures with the assigned customers
- Support in new customers’ implementation by directing company implementation resources and by managing customers’ expectations
- Acts within our Hellmann business code of conduct
- Live and deliver the Hellmann brand promise by building and maintaining lasting relationships with customers

**SUPERVISORY RESPONSIBILITIES**

There are no supervisory responsibilities related to this role.

***QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION AND EXPERIENCE**
- Bachelor’s Degree in Economics, International Relations, Business Management, Logistics/Supply Chain, or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement
- Minimum 3-5 year of working experience in a similar account management role.
- Relevant work experience in a customer facing role, prior track record of achievement significant accountability

**KNOWLEDGE, SKILLS & ATTRIBUTES**
- Background in Logistics/ Operations/ Supply Chain/ Freight Forwarding ideally connected to industrial customers
- Understands customer supply chains, networks and decision making flow
- Has comprehensive understanding of freight forwarding and logistics processes
- Has thorough knowledge of Hellmann products and services offering and is able to articulate them professionally
- Has in-depth understanding of markets, industries, and competitors (including methods on how to do market research) and is able to identify best practice in our industry
- Has clear understanding of all elements of the strategic sales process

**PHYSICAL DEMANDS**
- Frequently required to stand, and walk
- Regularly required to sit for extended periods
- Regularly uses arms to reach, hands and fingers for computer and phone use
- Speaking clearly and listening for heavy phone contact
- Requires close-up and computer screen distance vision ability
- Requires frequent overnight travel - up to 50%

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**WORK ENVIRONMENT**

The work environment characteristics are similar of those of an office setting with various office equipment.

**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.**:

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