Nfi Parts

5 months ago

Winnipeg, Canada NFI Group Inc. Full time

**NFI Parts** is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers.

***
Support the Urban business segment team by monitoring overall segment productivity and provide Manager with updates of team performance and insights of operational progress. Providing employee guidance and mentoring, assist in customer service-related task execution and coordination.

**WHAT YOU WILL DO**:

- Support and assist in monitoring and balancing the workloads within the team along with assigning and coordinating related Customer Service tasks.
- Attend monthly team meetings to review customer analytics on revenue performance to budget and adjust strategy for sales growth, if necessary, in co-ordination with the Manager (CSM) and Director (CSD).
- Conduct weekly/bi-weekly employee touch point meetings to review customer performance, outstanding tasks and assessment of Customer Service Representative (CSR) workload. Provide insights to Manager.
- Providing direction and assist in developing strategies on tasks required to ensure completion with Urban CSR.
- Lead specific customer targets and actions using the Profitability files and ensure proper guidance and growth plans with Customer Service Team. Maintain actions as needed.
- Lead/Manage in all major projects or programs in collaboration with the Manager and customer CSR. Provide guidance and report/update to Manager of milestones and progress.
- Attend customer meetings; documenting notes, facilitating actionable items, assist in coordinating any tactical responses.
- Participate pre-and post-meetings for customer visits with CSR and Territory Sales Representative (TSR) to review any open issues, expectations, actions and contact report.
- Collaborate with Business Development on complex bids as required.
- Review contract language and requirements in collaboration with CSR. Provide guidance on contract language and highlights for strategy and pricing analysis, as needed.
- Co-ordinating with the Analyst, review contract lost award data/no bid data monthly based on prior submission date to ensure we have gathered part information/competitive costing to increase our ability to quote and win. Provide and review with team Manager and assigned CSR.
- Assess open workload with the Manager weekly.
- Participate in Post-award reviews and provide and/or present a summarized overview of findings to the team Manager and customer CSR.
- Update and maintain various logs for Urban Segment (i.e. Programs, Profitability, Customer Meetings, Internal Meetings, etc.)
- Review CSR Scorecards weekly for actionable items; including all past due orders and long lead time orders; aging coach down orders, outstanding RMA’s.
- Review data from Analyst on weekly quotation information with CSR and Manager.
- Request additional reports from Analyst as required.
- Participate in customer visits as required.

**WHAT YOU NEED TO BE SUCCESSFUL**:

- Post secondary education or equivalent experience.
- Proficient in Microsoft Office, Excel.
- Strong analytical, communication, and organizational skills.
- Previous industry knowledge and basic knowledge of transit vehicles and systems is considered a benefit.

*Travel is required for this position*

**WHY JOIN OUR TEAM**:

- Competitive Wages.
- A continuous learning environment.
- Ability to advance your career with a growing company.
- NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

**OUR WHY**:We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

**NFI Group** is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.

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