IT Manager, Server and Cloud Operations

6 months ago

Mississauga, Canada Maple Leaf Foods Full time

**The Opportunity**: The IS Manager, Server and Cloud Operations role is responsible for the day-to-day support and operations of over 1200 mission critical servers across multiple locations. Servers consisting of Windows and RHEL, On-premises and Cloud hosted.

This role manages a team of geographically dispersed technical analysts and reports to the Director of Technical Services and Operations. It is a Flexible Hybrid working model working 3-days per week out of our Mississauga office.

This position offers opportunity to work in a collaborative environment and enhance your career with exposure to Cloud, IoT, Automation, Virtualization, Microsoft Technologies, SAP, and Manufacturing plant systems.

**Snapshot of a Day-in-the-Life**:

- Managing and mentoring a team of 10 people (3 FTEs + 6 Offshore + 1 contractor) reports through regular 1 on 1 and team meetings.
- Evolving the Datacenter, Cloud and Edge Ecosystem by participating in Strategy and owning and executing on the road map through project implementation.
- Prepare compliance audit reports for Server asset inventory, backups, Disaster Recovery and Datacenter accessetc.
- Contributing to Annual Budget and project planning activities
- Managing and monitoring a Ticket queue with an emphasis of Ticket resolution and Problem Ticket Management
- Ownership of Annual lifecycle and migration processes - Creating and supporting Capital, Maintaining and Refreshing Hardware standards, execution of Hardware refresh
- Ownership, Support and Maintain Microsoft Active Directory, Exchange, DNS, RDS, PKI, ADFS and Azure Services (IaaS and PaaS).
- Ownership, Support and management of VMware, Windows Servers, and Linux RHEL
- Ownership, Support, and management of Server Hardware across all sites (Hyperconverged and traditional Server, Storage and NAS file share).
- Identifying and building recommended process improvements
- Version Control and Patch Management activities for Server Operating Systems.
- Maintaining Management tools such as Microsoft Systems Center Configuration Manager, SCOM Monitoring and BMC Asset Discovery.
- Create and deliver presentation on technology in your area as needed (Roadmap, Projects, Execution etc.)
- Participate in RFPs, CSMs and building of solutions’ design architecture.
- Travel to Datacenter in Markham and Remote sites across North America when required (expected travel is less than 25%).
- Lead and participate in our monthly maintenance window (weekend).
- Flexibility supporting the team’s activities afterhours when required.

**What You’ll Bring**:

- 10+ years technical experience in Managing senior technical team members in enterprise environments with proper change and release management structure and security controls.
- Proven track record for delivering successful projects, managing complex environments, managing diverse teams, maintaining SLAs, and improving KPIs.
- Proven track record of reducing cost, efficiently managing large Capital and Operational budgets.
- Industry or product specific Certifications (such as ITIL, MBA, PMP, Microsoft, AWS, SAP, TOGAF etc.)
- A Self-starter who is driven and possesses strong collaboration and interpersonal skills.
- Excellent Communication skills (Written and verbal) and ability to communicate to various levels of the organization.
- 5 years’ experience in a in a Technical Lead managing large scale projects and deployments.
- Experience with managing and supporting Microsoft server-based, Azure and O365 technologies.
- Experience with VMware, Linux, Windows, Datacentre, SAN, Hyperconverged and blade systems.
- Experience managing backups and disaster recovery.
- Experience of owning and participating in budget processes.
- Experience in creation of Business Case proposals for new items.
- Experience managing vendors, RFPs, and Cloud Operations/FinOps.
- Comfort in collaborating and engaging with multiple teams and process owners.
- Strong Project Management skills
- Strong customer service focus and attention to detail
- Desire to take on big challenges and the ability to see the big picture as well as the details.
- Ability to react with appropriate urgency to situations and requests.
- Ability to travel, Plant visits, meeting with staff or vendors, attending conferences.
- Post-secondary degree in computer technology, user experience, business management or other relevant programs or experiences.

**What We Offer at Maple Leaf Foods**:

- Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
- An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
- A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time

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