Receptionist

6 months ago

Richmond Hill, Canada SERVICE EMPL INTL UN Full time

**SEIU Healthcare is a union of more than 60,000 members who are frontline healthcare workers in hospitals, long-term care facilities, and homecare agencies in communities throughout Ontario. We advocate with our members by launching progressive member driven programs, adapting best practices, and encouraging new and innovative ideas. We strive to create a society where workers are valued and rewarded for their work. As a result, thriving workers have a greater opportunity to participate and lead in building healthy communities. We provide a strong voice through collective bargaining, labor relations, and political action to ensure frontline workers are heard and respected when decisions about healthcare are being made.**

**We are looking for individuals with a desire to amplify the voice of workers. If you are passionate about labor and social justice, share our values, and want to work toward changing the lives of workers, then a career with SEIU Healthcare is for you**

:
The successful applicant** **will promote the values, principles, and services of the SEIU by providing general clerical and administrative support to assigned staff of the organization. The position will be responsible for welcoming and assisting visitors, members, or clients. The position also provides support for the organization by scheduling and preparing meeting rooms, coordinating staff travel, and ordering catering for meetings. The receptionist responds to all incoming calls to the organization’s main line and all faxes to the electronic fax folder.

The position holder will report to the Administration Manager and work in close coordination with Union Reps, finance, and others. This position is based out of our Richmond Hill Office.

***DUTIES AND RESPONSIBILITIES**:

- Answer main line and redirect calls.
- Observe and monitor camera, meet and greet visitors and members, maintain logbook, issue visitor badges, and direct members and visitors.
- Monitor and distribute incoming faxes including maintaining electronic fax folder.
- Upload all grievance collateral to UW and distribute to all relevant stakeholders.
- Receive/sort mail and ensure timely delivery.
- Updating database with new and invalid addresses.
- Prepare/receive courier packages to ensure timely delivery.
- Organize and schedule conference room bookings.
- Co-ordinate meeting setup/cleanup and order catering.
- Organize travel arrangements, reservations, and flights for all staff.
- Provide general administrative and clerical support.
- Control inventory and supplies relevant to reception area.
- Coordinate with property manager for building related inquiries.
- Ensure the reception area is neat, clean, and safe.
- Prepare annual file folders for head office SEIU units.
- Other duties as assigned.

**EDUCATION**

At SEIU Healthcare, we understand that the best people do not always have the same access to education, and while post-secondary education is always preferred, we want to make sure nothing stands in the way of finding the right person.

**GENERAL REQUIREMENTS**
- Minimum 1 year directly related experience, preferably in a labor union environment.
- Strong knowledge of Microsoft Office Suite (including Excel and Word).
- Experience in a front-line customer service role an asset
- Proficient in any other language is an asset

**SKILLS & COMPETENCIES REQUIRED**:

- Must be able to adapt, think quickly, and work in a fast-paced environment
- Strong interpersonal skills, excellent writing, and verbal skills
- Strong conflict resolution skills and the ability to deal with tense situations.
- Self-motivated and able to work independently with mínimal supervision.
- Time management skills
- High tolerance personality
- Building and maintaining trust relationships with all stakeholders.

**PHYSICAL DEMANDS/ WORKING CONDITIONS / ENVIRONMENT**
- Repetitive tasks requiring sustained concentration in researching and responding to inquiries.
- Dealing with different personalities and members in challenging situations
- Remain in the seated position for long periods of time
- Using a computer for long periods of time
- Lifting and moving supplies and materials up to 25lbs

**HOW TO APPLY**

Salary and other terms and conditions are in accordance with the clerical staff collective agreement. Please note that the Employer reserves the right to transfer or assign staff anywhere within the SEIU Local 1 Canada jurisdiction.

**WHY SEIU HEALTHCARE?**

At SEIU Healthcare, you will find a dynamic and inclusive environment where employees are valued and rewarded for their work. Here are a few things that set us apart:

- Inclusive workplace culture
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation and sick leave benefits, inclusive supplemental unemployment benefits
- Fully sponsored employer pension plan
- Investment in employee growth — personal and professional development options
- Working towards a commo

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