Regional Surveillance Technician

**Pickering Casino Resort & Casino Ajax is seeking a Regional Surveillance Technician**

This position is responsible for maintaining and ensuring Surveillance Video Management systems operate in accordance with functional design specifications through systematic and defined activities/processes, as well as maintenance and support of multiple assigned systems within established performance criteria. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.
- Responsible for overall performance and availability of assigned VMS
- System optimization activities including, but not limited to patching, upgrading, and performance tuning
- Analysis, troubleshooting and resolution of system hardware, software and networking issues up to and including system operating system
- Performance of high level root cause analysis for service interruptions, resolution of issues and creation of preventive measures
- Develop change requests including implementation, communication, testing and back out plans.
- Maintenance of system documentation and provision of reports on maintenance contracts, SLAs and warranty information on of assigned systems
- Monitor, review and administer system health checks and daily backup processes
- Establish and maintain IT processes supporting assigned systems
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with all operational departments, guests and vendors
- Complies with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
- Maintains technical databases and software
- Trains employees on equipment use
- Prepares and follows an approved Preventative Maintenance Schedule
- Liaises with end users, vendors and technical teams on troubleshooting and issue resolution activities
- Develops and maintains technical documentation to ensure it is current and accurate

**Successful applicants will demonstrate the following qualifications**:

- Post-Secondary education in information systems or suitable combination of education and experience.
- Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication.
- Microsoft MCSE Server Infrastructure a strong asset
- TCP/IP Networking experience a strong asset
- Computer literacy in MS Office and MS Windows
- Alarm and Security Technician Certification an asset
- CCTV/NTSC video signal experience a strong asset
- Computer hardware and software troubleshooting experience an asset
- Knowledge of AutoCad an asset
- Honeywell, Avigilon, Milestone, Genetec VMS certifications an asset
- Valid “G” Driver’s License