Unit Claims Manager Support

3 weeks ago

Toronto, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a people manager to join our Legal Claims team as **Unit Claims Manager, Support** to lead the National Document Team.

**What you’ll do here**:

- Oversee the day-to-day responsibilities of the Claims Assistants to ensure that service level agreements are met.
- Establish and communicate clear performance objectives for your team and continually measuring the progress on the attainment of these objectives.
- Assessing the strengths and areas of opportunity for your team and putting forth recommendations for improvement.
- Providing regular and ongoing feedback, mentoring and coaching to your team.
- Facilitate regular team meetings, one-on-ones and huddles to ensure the two-way flow of information.
- Driving change while maintaining effective communication to ensure your team is informed of new initiatives, processes and/or workflows.
- Identifying key talent and providing ongoing developmental opportunities for the optimization and engagement of our key talent.
- Partner with HR to lead the recruitment process including but not limited to the interviewing and selection process and the onboarding of new employees.
- Leading the recruitment process including but not limited to the interview and selection process and the onboarding of new employees.
- Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
- Plan and implement office systems, as well as organize office operations and procedures.
- Participate on project-based tasks as assigned by Claims Manager, Director and/or VP Legal Claims.

**What you bring to the table**:

- University Degree or College Diploma in relevant discipline (legal, paralegal or management) or equivalent education combined with relevant work experience is required.
- Minimum of one year of management experience or equivalent relevant experience.
- Experience as a people leader within a legal and/or claims environment.
- Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
- Proven and effective communication/interpersonal skills to develop and foster favorable relationships.
- Proficient in Microsoft Office Suite programs, iManage, and other claims systems.
- Proven project management skills; planned, led and successfully executed projects.
- Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
- Experience leading a team including establishing and measuring performance, providing open and honest feedback and maintaining employee engagement.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

- Inspiring leaders and colleagues who will lift you up and help you grow
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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