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Front End Supervisor

3 months ago

Victoria, Canada The Root Cellar Village Green Grocer Full time

Location: McKenzie Corner, 1286 McKenzie Ave, Victoria BC V8P 2P2

**WHO WE ARE**:
**_ The Root Cellar Village Green Grocer _**_is your fresh & innovative destination market _**_for extraordinary food experiences._**

We are a market amongst many, but our business model stands alone by providing an experiential shopping atmosphere driven by a passion for sustainability, and a locally focused purchasing philosophy. We are a family business, founded in 2008 with a firm stance behind our motto ‘_farm fresh, dirt cheap, delicious’_ and a drive to brighten every customer’s day has resulted in our little market becoming a bustling community hub, now providing Vancouver Island’s largest selection of organic, local and conventional produce, a full service butcher and deli, artisanal grocery, dairy & breads, and an extensive selection of bulk food items.

**THE ROLE**:
**_ WHAT YOU’LL DO:_**
- Supervise 8-12 cashiers daily in a fast-paced, high-volume environment
- Assist the Front End Management Team in motivating, training, and developing staff
- Support cashiers in providing an exemplary customer experience
- Lead by example to uphold all company policies and procedures
- Accurately perform daily cash reconciliation duties according to store procedures
- Ensure optimum daily staffing levels to meet operational requirements
- Communicate effectively in a bring-forward manner with Management and HR
- Provide exceptional customer service in all situations, including returns and concerns
- Efficiently and accurately process cash, debit, and credit transactions

OUR IDEAL CANDIDATE COMES EQUIPPED WITH:

- A passion for retail and customer service
- At least 1 year of supervisory experience, preferably in a retail environment
- The ability to multi-task and work efficiently in a high-volume environment
- A desire to work as a team and motivate those around you
- The ability to navigate sensitive customer situations respectfully
- Full-time availability, including mornings, evening, and weekends
- The ability to stand for extended periods of time and lift up to 50lbs
- A passion for great local food

**THE DETAILS**:
This is a full-time position commencing promptly. This role is entitled to competitive wages, a culture of Teamwork, Collaboration & Continuous learning. As well as a 20% In-store discount on purchases.