Analyste, Support Client

4 months ago

Mississauga, Canada Strongco Full time

**Province**: Ontario
**Succursale**: Mississauga
**Type d'emploi**: Temps plein
**Nombre de postes **:1

**RÉSUMÉ**

L'analyste du support client est très analytique, à l'aise dans le traitement et l'interprétation de grands ensembles de données et sait sortir des sentiers battus. Il assiste le directeur du support client dans la conception et le développement de solutions d'analyse de données et de reporting pour les opérations d'après-vente. Cela inclut, sans s'y limiter, la planification et la gestion du stock national de pièces détachées ainsi que les solutions de service et de soutien à la clientèle.

**TÂCHES ET RESPONSABILITÉS**
- Traite les rapports quotidiens d'inventaire des stocks, analyse les données et fournit des recommandations pour maintenir une santé optimale des stocks.
- Traite la transaction de dépréciation, analyse les données et fournit des recommandations pour maintenir l'obsolescence des pièces en deçà des objectifs et respecter la politique de mise au rebut.
- Surveiller et analyser les délais de livraison des pièces OEM et formuler des recommandations et/ou des actions correctives afin de réduire au maximum les délais logistiques.
- Analyse les comportements de Succursales en ce qui concerne les retours de pièces afin de maximiser les coûts de récupération.
- Traite, crée, surveille et communique divers indicateurs de performance clés tels que (mais sans s'y limiter) : la commande de pièces d'urgence, le coût de la commande de pièces, les comportements en matière de commande de pièces, le prélèvement et l'emballage dans l'entrepôt, les déficiences, les mouvements des bacs, etc. Cela permet de traiter le site Succursales qui s'écarte des normes établies.
- Fournir au gestionnaire national des stocks de pièces détachées et à son équipe un soutien analytique afin de maintenir un stock proactif et sain conformément aux critères de l'organisation en ce qui concerne les besoins en stock.
- Compiler, analyser et communiquer les données relatives à la connaissance du marché des services afin de maximiser nos opportunités de revenus.
- Examiner les rapports de rentabilité des contrats de maintenance afin d'assurer une action proactive et de maintenir la rentabilité.
- Assister les centres de performance régionaux dans la récupération des données, l'analyse et l'établissement de rapports afin d'aider les Succursales à gérer leurs niveaux de services avec leurs clients respectifs.
- Participer à des projets spéciaux liés aux opérations d'après-vente afin de soutenir les clients et l'organisation.
- Mettre en œuvre et analyser les nouvelles mesures de reporting spécifiées par la société locale et la société mère.
- Il doit être en mesure de remplacer, en cas d'urgence, l'équipe nationale chargée de l'inventaire des pièces détachées.

**LES COMPÉTENCES DE BASE**:

- Compétences intermédiaires en Excel, y compris une expérience des macros, du Vlookup, des tableaux croisés dynamiques et des formules avancées.
- Le bilinguisme (français et anglais) est un atout majeur.
- Excellent sens de l'organisation
- Il doit posséder de solides compétences en matière de communication et de relations interpersonnelles pour communiquer avec tous les niveaux d'employés, de fournisseurs et de clients (internes et externes).
- Souci du détail et motivation personnelle

**ÉDUCATION/FORMATION**:

- Diplôme universitaire avec une spécialisation en chaîne d'approvisionnement/gestion des stocks, ou équivalent.
- Minimum de 3 ans d'expérience dans la gestion des stocks et/ou des prix, dans les systèmes ERP et/ou dans l'analyse des données.

**LA SANTÉ ET LA SÉCURITÉ**:
Nous attendons de tous les employés de Strongco qu'ils effectuent leur travail en toute sécurité, qu'ils respectent toutes les politiques de sécurité de Strongco et qu'ils signalent toutes les conditions dangereuses et les procédures de travail non sécurisées. En outre, les employés de Strongco sont tenus de signaler tous les incidents, accidents et accidents évités de justesse, conformément aux politiques de l'entreprise.

  • Field Support Analyst

    4 months ago

    Mississauga, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...

  • Application Support Analyst

    1 month ago

    Mississauga, Canada Open Systems Technologies Full time

    Open Systems Tech is looking for a Application Support Analyst for one of our financial services clients based out of Mississauga/ON. This is a time sensitive opportunity, please apply ASAP. Job Title: Application Support Analyst Location: Mississauga – Hybrid – 3 days/week Term: Long term contra

  • IT Support Analyst

    4 months ago

    Mississauga, Canada Balanced Full time

    We are seeking a highly skilled IT Support Analyst to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work...

  • IT Support Analyst

    4 weeks ago

    Mississauga, Canada Balanced Full time

    We are seeking a highly skilled IT Support Analyst to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work...

  • IT Support Analyst

    1 month ago

    Mississauga, Canada Balanced Full time

    We are seeking a highly skilled IT Support Analyst to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work...

  • IT Support Analyst

    4 weeks ago

    Mississauga, Canada Balanced Full time

    We are seeking a highly skilled IT Support Analyst to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work...

  • IT Support Analyst

    3 months ago

    Mississauga, Canada People Corporation Full time

    We are seeking a IT Support Analyst to join our BPA team in Mississauga, Ontario (coverage includes the Wilson office). As IT Support Analyst, you will provide Tier I & II support in a multi-faceted role handling both frontline Service Desk support and customer service, along with Tier I & II end user equipment support, troubleshooting, maintenance, and...

  • IT Support Analyst

    3 months ago

    Mississauga, Canada People Corporation Full time

    We are seeking a IT Support Analyst to join our team in Mississauga, Ontario. As IT Support Analyst, you will provide Tier I & II support in a multi-faceted role handling both frontline Service Desk support and customer service, along with Tier I & II end user equipment support, troubleshooting, maintenance, and repair. You will maintain adequate stock of...

  • Client Services Analyst Position

    7 days ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Client Services Analyst OpportunityWe are seeking a highly skilled Client Services Analyst to provide technical support to our clients at beBee Professionals in Mississauga.Key Responsibilities:Provide technical assistance to clients via various communication channels.Troubleshoot and resolve customer inquiries in a timely and professional manner.Ensure...

  • Client Services Analyst Position

    7 days ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Client Services Analyst OpportunityWe are seeking a highly skilled Client Services Analyst to provide technical support to our clients at beBee Professionals in Mississauga.Key Responsibilities:Provide technical assistance to clients via various communication channels.Troubleshoot and resolve customer inquiries in a timely and professional manner.Ensure...

  • Support Analyst

    3 months ago

    Mississauga, Canada Third Octet Full time

    Third Octet Inc. Support Analyst Mississauga, Ontario, Canada **Department**: Services **Reports To**:Services Manager **Role Summary** At Third Octet, Service Desk Analyst represents the technical front-line between us and our customers. Your focus will be on our Managed Services offering, including monitoring, continuity, and cloud service...

  • Application Support Analyst

    1 month ago

    Mississauga, Canada Axelon Services Corporation Full time

    Global Financial Firm located in MISSISSAUGA, ON has an immediate contract opportunity for an experienced Application Support Analyst"This role is currently on a Hybrid Schedule. You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.We will be expected in the office weekly 2-3...

  • Functional Support Analyst

    2 days ago

    Mississauga, Ontario, Canada Oracle Full time

    Job Title: Functional Support AnalystWe are seeking a highly motivated and detail-oriented Functional Support Analyst to join our Customer Support team at Oracle NetSuite. As a Functional Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients, ensuring their success with our NetSuite...

  • Functional Support Analyst

    19 hours ago

    Mississauga, Ontario, Canada Oracle Full time

    Job Title: Functional Support AnalystWe are seeking a highly motivated and detail-oriented Functional Support Analyst to join our Customer Support team at Oracle NetSuite. As a Functional Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients, ensuring their success with our NetSuite...

  • Production Support Analyst

    4 months ago

    Mississauga, Canada CB Canada Full time

    Production Support Analyst On behalf of our client in the Financial Services Sector, PROCOM is looking for a Production Support Analyst. Production Support Analyst – Job Description The Application Support Senior Analyst provides technical and business support for users of Applications This includes providing quick resolutions to app issues, driving...

  • Client Analyst

    3 months ago

    Mississauga, Canada Nulogx Audit & Analytics Full time

    **Position: Client Analyst** **Reporting To: Manager, Process and Analytics** **KEY RESPONSIBILITIES** include the following. Other duties may be assigned. - Review and validate electronically submitted Carrier Invoicing to Rate Contracts to ensure invoice accuracy - Maintain client profiles and carrier contracts - Prepare and validate reports, and...

  • Client Analyst

    3 months ago

    Mississauga, Canada Nulogx Audit & Analytics Full time

    **Position: Client Analyst** **Reporting To: Manager, Process and Analytics** **KEY RESPONSIBILITIES** include the following. Other duties may be assigned. - Review and validate electronically submitted Carrier Invoicing to Rate Contracts to ensure invoice accuracy - Maintain client profiles and carrier contracts - Prepare and validate reports, and...

  • Client Services Analyst Position

    5 days ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Client Services Analyst to provide technical support to our clients. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, as well as at least two years of experience in a customer service role. Key responsibilities include troubleshooting and resolving customer inquiries, ensuring...

  • Client Services Analyst Position

    5 days ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Client Services Analyst to provide technical support to our clients. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, as well as at least two years of experience in a customer service role. Key responsibilities include troubleshooting and resolving customer inquiries, ensuring...

  • Functional Support Analyst

    2 days ago

    Mississauga, Ontario, Canada Oracle Full time

    Unlock Your Potential as a Functional Support AnalystAre you a business student looking to gain hands-on experience in a dynamic and innovative company? Do you have a passion for problem-solving and a desire to learn about the latest technologies? We're seeking a talented and motivated Functional Support Analyst to join our team at Oracle NetSuite.About the...