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Student, On Site Technician

4 months ago

Waterloo, Canada Sun Life Full time

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

This team primarily ensures successful delivery of End User Computing services to our client through measured service response and service restoration targets. In addition, the team fulfills
client service requests, change orders, and hardware/operating system upgrade. Problem solving is a key component of the role; the incumbent must be able to identify and understand the problem then determine the best way to discover, implement and test the solution to ensure complete and proper resolution.

**What will you do?**
- Deployment of Windows 10 laptops and desktops for end users; executing these upgrades in accordance with pre-determined timeline and processes.
- Troubleshoot and provide post upgrade support to clients, ensuring they are up and running quickly following their upgrades.
- Provide inventory control and lifecycle asset management for end user computing devices.
- The incumbent will be required to effectively manage the assets in our inventory control system.

**What do you need to succeed?**
- Currently enrolled in University degree/College diploma in related discipline(s)
- _ Reliability Clearance_ - This role requires 5 years of Canadian residency history due to the additional RCMP clearance/background check needed for this role. Exceptions will not be possible.Degree or diploma in computer sciences, information systems or information technology.
- Knowledge/Skills/Experience/Competencies:

- Demonstrated knowledge and skills with PC operating systems (specifically Windows 7 and Windows 10), their setup and
- configuration, computer hardware repair, and device connectivity (TCP/IP, network adapter configuration).
- Good understanding of network (WAN, LAN, VPN) and telephony systems.
- Working knowledge of enterprise software tools such as MS Office365
- Proven customer experience, practiced communication skills, both verbal, and written.
- Understanding of Microsoft Active Directory Services and Systems Centre Configuration Manager (SCCM) is an asset.
- Ability to multitask, plan, prioritize and achieve goals in an efficient and productive manner.

**What is in it for you?**
- A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner
- An environment of continuous learning and improvement
- We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Job Category**:
Temporary Employee

**Posting End Date**:
18/06/2024