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Sales Representative/account Manager
4 months ago
**Who are we?**
- UNFI Canada is the leading distributor of natural, organic, and specialty foods in North America We're on a mission to provide healthier food choices to people everywhere. Better Food, Better Future_
- As a member of our Sales team, you'll have the opportunity to lead and drive sales growth, exceed our customers' expectations, and last, but not least - navigate the Foodscape Join UNFI's journey to provide healthier food choices for all_
**This is a split role between Account Management (50%) and Outside Sales (50%) duties. If you enjoy a combination of both, this role may be right for you Read on**
**Position**: Sales Representative/Account Manager
**Job Type**:Full Time Permanent
**Schedule**:Monday-Friday
**Language Requirements**:English
**Location and Sales Territory: Travel is required to Vancouver, Richmond, Burnaby, Surrey, and other areas as assigned.**
**Purpose**:
Responsible for planning, developing, and implementing sales and marketing activities to increase market share. Directs strategic planning, communicates goals and objectives to company personnel, and ensures that customer plans are effectively implemented.
Covers designated territory developing potential customers and maintaining existing customers at projected sales levels. Tracks revenue goals and contribution margin, oversees budget, and completes reporting requirements as scheduled. Meets or exceeds goal expectations and ensures that professional relations exist with customer, brokers and vendors. Keeps Senior Management well informed of area operations.
**Responsibilities**:
**Account Management**
- Focuses on all category management and responds in a timely manner to all opportunities to present new and existing product lines to customers.
- Prepares and executes business reviews for key accounts that includes short-, mid-, and long-term goals for brand building including presentation of key account business reviews.
- Manages Approved Product List, including additions/deletions, promotions, and EDI price file maintenance.
- Effectively forecasts customers period sales and outlines key drivers/opportunities for profit or topline losses. Oversees budget analyses and reporting, measures progress toward established goals and communicates results to appropriate personnel.
- Drafts, executes, and tracks customer business plans. Follows through on key account plans and objectives with reaching budgeted net sales and margin objectives.
- Effectively communicates on all programs, business needs, and opportunities to sales management. Works closely with marketing, field sales, finance, and internal customers to drive key sales.
- Provides industry, economic, and competitive information to assist in developing sales and marketing programs, merchandising decisions, distribution strategies, and training processes. Prospect for new business opportunities to expand market share.
- Ensures that sales and marketing plans, goals, and policies are consistent with established Company-wide goals.
- Submits accurate, timely, and complete reports to management as scheduled. Ensures that reports and records are accessible and meaningful for decision making processes.
- Maintains excellent customer relations. Meets or exceeds client expectations and established deadlines.
- Performs other duties as assigned.
**Field Sales**:
- Performs in-store visits to assigned customer base.
- Time and territory management to accomplish daily, weekly and monthly sales goals including defining market demographics, competitor analysis, prospecting new business and existing account knowledge.
- Provides accurate and complete sales reports to Senior Sales Manager in a timely manner.
- Submits appropriate and timely account information for all new and existing accounts for input into the UNFI information system.
- Participates in continuing education programs regarding company products, services and industry compliances.
- Documents and resolves customer complaints.
- Performs other duties as assigned.
**Qualifications**:
**Education/Certification**:
- Post-Secondary Education in Business, Management, Marketing or a related field, or an equivalent combination of experience and training.
**Experience**:
- Minimum 3 years experience managing conventional key accounts and related processes.
- Previous Field Sales experience in a B2B environment preferred.
- Previous experience managing categories, a trade spend budget, promotional calendar, and planogram resets.
- Previous experience managing key accounts within the organic/natural consumer-packaged goods industry considered an asset.
**Skills & Abilities**:
- Exceptional customer service skills.
- Strong analytical, technical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to multi-task, be well organized, motivated, and recognize & support UNFI’s philosophy.
- Excellent public relations and presentation skills.
- Works well independently a
