Operations Analyst

6 months ago

Edmonton, Canada ATB Financial Full time

**OUR BOTTOM LINE IS DIFFERENT.**

**There’s something special about working at ATB, **and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

**Department**: People, Places & Spaces

**Job Number**:REQ6625

**Location**: Edmonton, AB (This role requires you to be on-site 60% of the time)

**Paygrade**: J-OTH

**System Title**:Operations Analyst 5

**# Positions available**: 1

**Leader Name**:Senior Manager, Facilities Operations

**As ATB’s next Facilities Operations Analyst, **with People Places & Spaces (PP&S), you will report to the Senior Manager, Facilities Operations. You’ll be the first point of contact for both internal and external stakeholders in coordinating building maintenance and repair requests for all ATB facilities. Utilizing systems and tools to manage requests, meet Service Level Agreements and provide data analysis to continually elevate the team member and client experience through process improvements and communications.

PP&S is ATB’s real estate and facilities business unit and leads: real estate strategy, workplace optimization & experience, spatial design, construction, project management, leasing & subleasing management, facilities management & maintenance, asset management, facilities operations, occupational health & safety, and physical security. PP&S oversees ATB’s 1.5 million square feet of space and the team is deeply connected to transforming banking through ATB’s client facing locations, and leading the way with corporate workplace transformation, both of which bring ATB’s mandate to life and make it possible for Albertans.

**Requirements**:
**Facilities Operations Analyst Accountabilities**:

- You will review, prioritize and action service requests pertaining to building maintenance, repairs, and life cycle projects escalating non-routine or emergency scenarios when necessary.
- You will monitor open requests and communicate daily with contractors, landlords and team members to ensure service level agreements are met. You will follow up with team members to ensure client satisfaction and assist in contractor performance assessments.
- You will review, triage and process invoices for payment through invoice automation.
- You will provide system oversight and administration for both the facilities Management and financial systems.
- You will develop, implement and maintain business processes for the operations team.
- Utilizing strong communication skills including both written and verbal, you will manage communications on behalf of the Operations team.
- You will ensure building security is maintained through administration of security card access to team members and contractors in accordance with established policies and procedures.
- You will support and operationalize PP&S projects, understanding the end user requirements and creating a plan for implementing changes.
- By leveraging your strong knowledge of various document types and business functions, you will manage incoming PP&S mail.
- This role is required to be onsite 3 days per week.

**You will find success based on the following characteristics**:

- Exceptional customer service skills including strong corporate relationships, and proven ability to use collaboration and analytical skills to resolve issues/problems.
- Demonstrate active listening and effective questioning techniques to discover client needs and check for understanding before drawing conclusions.
- A self-starter who has the ability to build alliances and partnerships with internal and external stakeholders.
- Excellent organizational skills, time management and priority management with capability to manage multiple projects, initiatives and daily activity to best meet the needs of the team is required.
- Strong technical aptitude and ability to quickly learn new software is required
- Ability to gather information, accurately assess issues and assign level of priority, by using effective probing and problem solving skills.
- Client obsessed and have an aptitude for innovative thinking to continuously improve processes and procedures.
- Well spoken and communicates ideas eloquently, both verbally and in writing.
- Eager to roll up your sleeves and take on new challenges.
- Post-secondary degree or diploma in related fields and/or relevant experience.
- 2+ years of experience in a custo

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