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Night Manager

3 months ago

Vancouver, Canada FAIRMONT Full time

**Company Description**
Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:
**Why work at Fairmont Waterfront?**
- Deeply committed to sustainability and community
- More than 50% of leadership team including c-suite, are women
- Firm believers in diversity - we have colleagues from 60 countries
- Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation
- Industry leading Leadership program and learning program through our Academies
- Great perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more
- One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide
- Competitive annual salary commensurate with experience, starting at $64,500

**Job Description** Night Manager - Full Time**

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Waterfront. Showcase your interpersonal strengths as Night Manager, where you will lead, train and recognize the overnight team in support of exceptional guest service

**What you will be doing**:

- Consistently offers professional, engaging and friendly service
- Supervise all of the nightly operations of the hotel
- Work with Security to ensure the safety and comfort of our guests
- Prepare for and execute the end of day process for both the Front Office and Food & Beverage systems and restore systems for the next day’s operations
- Collect and prepare all of the materials required for Accounting audit
- Assist Night Guest Service Agent as needed

**Qualifications** Your experience and skills include**:

- Previous experience in Night Audit/Front Office at a supervisory level
- Strong knowledge of computer systems including Excel and PMS systems
- Degree or Diploma in Hospitality Management is an asset
- Knowledge of safety procedures and First Aid certification an asset
- Fluent in a second language an asset
- Excellent interpersonal communication and guest service skills
- Ability to work well under pressure while maintaining professionalism

**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS