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Deskside Technician I

4 months ago

Scarborough, Canada Stefanini, Inc Full time

**Who we are**
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Mon - Friday 2p - 10:30p plus rotational on call support for 1 weekend a month.

**Responsibilities include, but are not limited to**:

- Supporting IT equipment in large corporate/Logistics Center environment
- Heavy lifting and sometimes getting dirty required.
- IT equipment Install/Move/Add/Change
- Track and resolve customer incidents and requests through the ServiceNow ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows and MAC devices
- Restoration and migration of user data
- Shipping, receiving and disposal of IT equipment
- Smart Hands support to assist other support groups such as networking, server and telecommunication teams
- Printer and peripheral device support
- Wireless access points (WAP) support and troubleshooting
- Scan gun support including basic programming and troubleshooting
- Inventory management of IT assets including asset auditing
- Video Conference room equipment support and meeting support
- Execute and follow appropriate KB articles
- Special event support including potential afterhours support requirements
- VIP support

**Required Qualifications include**:

- Windows and MAC hardware and software troubleshooting skills and experience
- Excellent verbal and written communication skills
- Ability to do in-depth research and troubleshooting for complex technical issues
- Ability to complete all work tasks with mínimal supervision
- Ability to work in an on-call rotation
- Strong customer service experience in a corporate environment
- Excellent time management skills to prioritize workload
- Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
- Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufacturers: Apple, Lenovo, Dell, HP.
- High level of professionalism and strong personal interaction skills
- High level of flexibility and the ability to positively respond to changes in work requirements
- Ability to operate and communicate effectively while under pressure is essential
- Ability to communicate and interact with both technical and non-technical customers
- Good technical writing skills and a willingness to document all work performed
- Ability and willingness to learn new technologies
- Willingness and skills necessary to determine the solution & root cause of issue

**Required Minimum Education**:

- High School Diploma (required)
- Associate Degree or at least some college courses in related field (preferred)

**Required Minimum Experience**:

- A Minimum of 3 years of experience in a related field

**Preferred Certifications**:

- Comp TIA A+
- MCDST - Microsoft Certified Desktop Support Technician
- ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
- MCSA - Windows 10

**What you"ll get**
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

**Why we"re different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.