Service Coordinator

1 week ago


Markham, Canada Tri-Air Systems Full time

**Job Overview**
We are a leading commercial and industrial service and maintenance HVAC (Heating, Ventilation, Air Conditioning) company located in Markham. We are hiring a Service Coordinator/ Lead Dispatcher to meet the growing needs of our business.

**Responsibilities**
- Ensuring technicians are in the right place at the right time with the required tools and information to provide excellent service to clients. Asking great questions in order to get technicians prepared for the job, so they can provide the best service they can.
- Act as the face of the company when dealing with high value clients, ensuring that all clients’ service needs are exceeded
- Collaborate with the Service Manager to plan, organize, direct, and supervise installation and service teams to maximize customer service and meet our service commitments
- Lead a service mentality that drives customer satisfaction and future business growth
- Coordinate service planning and scheduling alongside the Preventive Maintenance (PM) contract schedule
- Ensure the supply of parts is sufficiently stocked and organized in the warehouse and with the respective team members.

**Experience**
- Previous role in an operations or service environment - Prior work experience in HVAC sector is an asset
- Experience with technology tools such as Pipedrive, ERPs, MS Office tools; Prior experience with service ERPs such as Jonas is an asset
- Heightened sense of self-awareness and emotional intelligence
- Strong verbal and written communication skills

Pay: $60,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off

**Education**:

- Secondary School (preferred)

Work Location: In person

Application deadline: 2024-12-13
Expected start date: 2024-12-16



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