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Gas Bar Supervisor

5 months ago

Camrose, Canada Wild Rose Co-operative Association Ltd. Full time

The Gas Bar Supervisor is responsible for overseeing and improving the Gas Bar to ensure the customer has the best possible experience. Ensures stock is accurately ordered, received, and all displayed, merchandise intended for sale meet established standards, and customer issues are addressed in a timely manner. Identifies areas for improvement, assists Assistant Gas Bar with HR functions and promotes adherence to all company policies, procedures, and standards.

Responsible for (but not limited to);
- Promptly and efficiently handle customer interactions, handle and record payment through the point of sale terminal and prepare daily cash reconciliations and cashouts. Ensure that the Gas Bar is ready to be open and secured to be closed at the end of the day and required duties are completed.
- Promotes adherence to brand and merchandising standards, marketing efforts, and image standards. Ensures all applicable company policies and procedures are communicated and adhered to and ensures the safety and regulatory requirements and procedures are implemented and maintained.
- Responsible for ordering and receiving products ensuring the merchandise’s quality and completeness of the order, and completing all mandatory documentation. Accurately update the system with any new items, pricing, and/or markdowns. Ensure C-store, including self-sever beverage and hot food areas, is stocked, any damaged or dated products are removed, and all goods intended for sale are organized to meet established standards following FIFO, and assist team members as required.
- Assist Gas Bar Assistant Manager with scheduling, assigning work, training, recruitment, and performance management. Applies operational knowledge in key performance areas and works with the Gas Bar Assistant Manager in the allocation of team assignments to achieve objectives.
- Ensures prompt, efficient, and friendly customer service is provided at all times. Maintains high customer service levels to ensure customer satisfaction and identifies areas for improvement. Ensures all customer complaints, adjustments, and returns are handled in a quick and efficient manner. Take corrective action with team members if the established standards are not being met.

Wild Rose Co-op offers a competitive benefit package including extended health, dental, vision, annual staff bonuses, annual employee rebates, tuition rebates, matched superannuation (pension plan), group life, Short/Long term disability insurance, flexible spending account, employee and family assistance, and much more.