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Technical Service Representative, Electrical
4 months ago
Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.
Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining's products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.
Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following:
Competitive wages
Annual Bonus
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Personal wellness allowance
Company-sponsored registered pension plan (RPP) and matching program.
Paid uniform and personal protective equipment
Paid vacation time
Paid sick time
Company-supplied tools
Trades apprenticeship and training opportunities
Training and education support
Employee social engagement activities and benefits
Industry-leading site safety statistics
Sustainable employment
Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment
Job Overview
We are currently looking to add a Technical Service Representative to service our product in Northeastern Ontario.
**Reports to**: Operations Manager
**Shift**: This role will be scheduled on a 14 days on, 14 days off set
**Location**: Sudbury or Timmins, Ontario
**Relocation**: This position does not offer relocation.
Key Job Responsibilities
Be available for shovel build to commissioning stage, and follow-up repair and service
Provide technical support all of our product lines on customers’ sites
Research and troubleshoot technical issues
Maintain customer database
Interface current field issues with our product support group to assist, rectify and improve repetitive or critical issues
Other duties, as assigned
Qualifications/Requirements
Electrical Journeyman certification, dual ticket preferred
Technician qualification will be an advantage
Able to participate in machine building and commissioning phases of new equipment
Understand the operation and function of mining shovels, capable of accurately diagnosing problems and working with PLC’s and digital drives.
Possess proven experience troubleshooting mining machines while working in an outdoor environment plus demonstrated electrical proficiency on high voltage electrical equipment
Experience in testing the repaired equipment for proper performance
Superior customer service skills and communication skills are required
Solid track record in dealing with customers in a technical role
Adjust, repair or replace all defective equipment parts, components or systems at customer sites
Maintain a safe and clean work environment
Willingness to work overtime when required
Additional Information
Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.
Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request.
While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
