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Seniors Housing Outreach

4 months ago

New Westminster, Canada Seniors Services Society of BC Full time

ABOUT THE SOCIETY: Seniors Services Society of BC is a non-profit agency located in New Westminster, B.C., which provides support services for seniors in New Westminster to live independently, as well as housing information across BC and outreach services for seniors in the Greater Vancouver Region.

**POSITION**: Within the vision and mission statements of the Society, reporting to the Programs Manager, **Seniors Housing Outreach Worker (THP)** will be responsible for managing Outreach for homeless and at-risk clients as well as providing outreach for clients in the Temporary Housing Program (THP). This requires maintaining a caseload of homeless and at-risk seniors to attain and maintain appropriate housing and services to support BOTH their short and long-term well-being.

**KEY WORK OBJECTIVES**:
**I. **OUTREACH PROGRAM**

**DUTIES INCLUDE**:

- Managing outreach client files by working closely with all housing services staff.
- Provide one-on-one outreach in the community as assigned or virtual as needed.
- Ensure homeless clients have access to emergency shelters and resources available after hours in accessing a homeless shelter.
- Facilitate a full assessment of the client’s housing.
- Assist clients in securing long term housing and ensure that supports are in place.
- Work to develop a step-by-step case plan/goals/expectations with a follow-up process.
- Liaise with housing providers, homeless shelters, and community partners.
- Maintain accurate and appropriate records as required and prepare reports as requested.
- Work with building managers to avoid or prevent eviction.
- May need to assist clients in filing for disputes with the residential tenancy branch or provide support with their hearing during an arbitration).
- Communicate honestly and clearly with clients about our ability to assist them, therefore avoiding unrealistic expectations by setting boundaries.
- Assist clients in obtaining safe, secure, affordable, permanent, and appropriate housing.
- Ensure all necessary supports are in place for clients by referring to appropriate resources and or setting up services as required within the community.
- Network with service providers and make referrals for your clients as appropriate, including the health authorities and resources available in the community.
- Build working relationships with housing providers, including BC Housing, Non-Profit Housing providers and private landlords in the market.

**II. **TEMPORARY HOUSING PROGRAM (THP)**
- Manage the Temporary Housing Program that includes conducting THP interviews to determine suitability/ placements/move-in & out/managing inventory/ coordination for client turnovers/regular inspections and following a case plan.
- Work collaboratively with BC Housing Building Managers to ensure the smooth operation of the Temporary Housing Programs in their buildings.

**III. **OTHER DUTIES**
- Maintain accurate and appropriate records of the program as required and prepare reports as requested. Make sure case notes/filing are up to date.
- Being flexible in accommodating emergency THP/or referrals with short notice.
- Ability to have good time management and multitasking.
- Able to work well under pressure.
- Maintain an accurate inventory list
- May be required to lift 20 lbs
- Represent the agency in the community when requested
- Any other duties as required or assigned.

**QUALIFICATIONS**:

- Post-secondary education in any of the following categories: social work, community social service, mental health and addictions, or gerontology. A bachelor’s degree is preferred. Or equivalent life and work experience
- Minimum of three-year experience working with those who are homeless, living with mental health and addiction issues.
- Knowledgeable of community resources for seniors
- Understanding of systems that can lead to homelessness and/or poverty.
- Must have own vehicle and valid class 5 driver’s license
- Non-Violent Crisis Intervention certificate is an asset
- First Aid certificate
- Must be willing to provide a criminal record check
- Ability to balance work/life
- Must have a valid Class 5 license and an **insured, reliable vehicle (required and essential)**.
- Must be willing to interact, engage and provide in-person client outreach support by assisting clients in getting boxes for packing/coordinating moves and ensuring all supports are in place.
- Be willing to assist clients with light packing and moving if require

**COVID PROTOCOL**:

- Senior Services Society provides a van when transporting clients to their housing appointments.
- PPE is provided, and COVID protocols are adhered to by the Senior Services Society
- Personal vehicle is required for own use when meetings clients at a destination for viewing apartments or for conducting client intakes.

**OTHER KNOWLEDGE, SKILLS AND ABILITIES**:
The successful applicant will be a self-driven and motivated individual who can work under minimum supervision. They must be able to buil