Automotive Service Installer

4 months ago

Victoria, Canada Canadian Tire Associate Store #368 Auto Centre Full time

The Apprentice Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.

**Main Responsibilities and Tasks**:

- Performs lube, oil and filter changes.
- Removes, installs, rotates and balances tires.
- Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.
- Performs Registered Imported Vehicles (RIV) inspections.
- Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
- Performs customer vehicle maintenance and repairs, as requested.
- Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.
- Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
- Provides written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
- Provides quality workmanship to meet or exceed industry standards.
- Ensures that an unsafe vehicle is reported to management and vehicle owner.
- Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
- Retains used parts for the customer on request.

**Requirements**:

- Knowledge of current automobile technology.
- Valid Class 5 BC driver's licence
- Experience in a similar role is an asset
- Strong orientation towards customer service excellence.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Results-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
- Ability to work effectively and independently in a fast-paced, customer-focused environment.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to plan and organize daily tasks.
- Effective written and oral communication skills.

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".
- Ability to adapt and cope with challenging and changing situations.

**Job Types**: Full-time, Part-time, Permanent, Apprenticeship
Part-time hours: 40 per week

**Salary**: $18.00-$23.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Profit sharing
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Victoria, BC V9A 2P8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- automotive apprentice: 1 year (preferred)

Licence/Certification:

- Class 5 BC Driver's License (preferred)

Work Location: In person

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