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Customer Service Associate

4 months ago

Ottawa, Canada Giant Tiger Full time

Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it), with a strong commitment to the community, and over 50 years of success. If you are looking for a challenging and stimulating career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

We are seeking a customer focused and passionate professional to join our Marketing team. Reporting to the Customer Service Manager, the Customer Service Associate will be a Giant Tiger Brand Ambassador and will provide exceptional customer service and issue resolution in accordance with the Giant Tiger’s values.

**Giant Tiger Offers**:
Giant Tiger Store Discount

Health/Dental/Vision benefits;
24/7 access to onsite gym;
Full Service Cafeteria

Weekly summer barbeques and staff events all year;
Bonus / Incentive plans for all employees;
**Customer Service Associate, Highlights**:

- Provide excellent customer service and address needs of customers in a timely and effective manner;
- Maintain the customer service database and user experience portal;
- Work proactively with internal and external stakeholders on maintenance of issue management and resolution Standard Operations Procedures;
- Follows up on all customer requests and questions to ensure appropriate response is made and customer is satisfied;
- Open and close department according to established procedures.

**Customer Service Associate, Key Qualifications**:

- A minimum of 2 years of retail and/or customer service experience is required;
- Ability to work under pressure and in a very fast-paced environment;
- Knowledge of social media and best practices;
- Strong communication skills are required, as well as attention to detail and creative problem solving;
- Strong demonstrated organizational and time management skills;
- Ability to use computer programs such as Microsoft Word, Excel, and Outlook
- Able to prioritize efficiently and delegate responsibilities;
- Ability to work a flexible schedule including nights, weekends, and holidays as needed;
- Bilingualism (English and French) is required.

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.