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Flight Representative Coordinator

4 months ago

Toronto, Canada Air Charter Service Full time

Company Description
**OUR JOURNEY**

As the son of a pilot, Chris Leach had aviation in his blood, and in 1990 from the basement of his home in Kingston Upon Thames he looked at the aircraft charter market and saw an opportunity.

Chris believed there was space for another aircraft charter company, but one that focused solely on exceptional service and building long lasting relationships with its customers. He believed that if you went that extra mile for them then they would always come back and with that blueprint he would build a business, thus Air Charter Service (ACS) was born.

After struggling to pay the mortgage whilst managing his fledgling business, Chris offered his spare room to Kingston University to house a student. Little did he know that that student, Justin Bowman, would turn out to be an aviation enthusiast whom, after spending his placement year working with Chris in the basement, would end up the CEO of ACS today.

Soon they outgrew the basement and required more staff, so a small office above a shop in Kingston Upon Thames became the new ACS Headquarters. After three further office moves, and now with over 500 staff worldwide, ACS is a truly global company.

Decades later, with a network of offices spanning North America, South America, Europe, Africa, CIS, Middle East and Asia, ACS is the proud supplier to thousands of clients worldwide, in fact we arrange 23,000 charter flights every year.

Despite this rags to riches story, our commitment to customer service has not faltered and remains the foundation of the business to this day.

The History of Air Charter Service - YouTube

**Job Description**:
**A DAY IN THE LIFE**
- Act as the liaison between brokers, airlines, clients and suppliers
- Preparing pre and post flight reports
- Filing all paper work and ensuring proper handover to brokers
- Flight watching/overseeing flight departures
- Accurate data entry, logging of flight times
- Report and maintain information about flight updates and issues
- Understanding or experience of flight planning
- Complete flight documents for confirmed charters and ensure that the flight packs are received
- Updating the customers and brokers on the progress of the flight when necessary
- Resolving problems when necessary in the pre-flight arrangements, during the flight itself and during any post-flight work that needs to be completed

**Qualifications**:
**THE INDIVIDUAL**
- Aviation or airport experience
- Deliver high quality of service
- Exceptional communication skills and phone etiquette
- Ability to meet deadlines and problem solving skills
- Ambition, drive and self-motivation
- Friendly, personable and empathetic
- A hard-working team player

Additional Information
**TRAINING & TRAVEL**
- Award-winning professional training and one-on-one mentoring
- International training based in our London HQ
- Opportunities for international and domestic travel or relocation
- Training and travel expenses are covered by the company

**COMPANY CULTURE**
- Dynamic and fast-growing company
- Modern office in the heart of Etobicoke
- Balance between independent and team-oriented work
- A welcoming, enjoyable, and interactive environment - seasonal events and team night outings
- Flexible start and end time hours
- Work from home opportunities

**WHAT IS IN IT FOR YOU**
- Dynamic and fast-growing company
- Job stability and leadership support of development
- Award-winning professional training and one-on-one mentoring
- ACS covered international training based in our London HQ
- Balance between independent and team-oriented work
- Opportunities for international and domestic travel or relocation
- A welcoming, enjoyable and interactive environment - seasonal events and team night outings
- Medical, Dental, Vision & retirement employer match package
- 22 days in paid time off + public holidays
- Additional paid leave for your birthday, wedding, moving house, holiday shopping and more

Check us out on social media

LinkedIn - Facebook - Instagram - TikTok - Twitter - Youtube

Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**WHAT ARE THE NEXT STEPS?**

Submit your resume to us today and a member from our recruitment team will be in touch

Start off your 2023 with an exciting opportunity at Air Charter Service ✈

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