Customer Service Supervisor

4 months ago

Chilliwack, Canada Rogers Foods Ltd. Full time

**GENERAL PURPOSE**:
The Customer Services Supervisor is responsible for overall co-ordination and supervision of order entry, invoicing and export/retail documentation in an efficient and effective manner while ensuring excellent customer service.

**Key Responsibilities**:

- Responsible for the Customer Service Team, monitoring the results of order entry and invoicing. Provide strategic direction and deliver Performance reviews.
- Monitors the outstanding orders report and ensures that all customer orders are executed and completed in a timely manner.
- Responsible for maintaining the EDI system master files and monitoring the systems performance.
- Prepares sales reports and analysis as required by the Sales Managers.
- Coordinates export documentation.
- Provides overload order entry and invoicing support as well as relief coverage as required.
- Interfaces with Logistics staff and Corporate Financial staff on a regular basis.
- Enters/changes pricing in the system for Grocery Customers and distributes these price lists to Customer Service Department.
- Liaises with customers on service rebates, deductions taken, and reconciles customer contracts.
- Assists in annual audit pertaining to invoicing.
- Reviews current procedures to identify business process improvements.
- Be a Brand Advocate of Rogers Foods.
- Follow Good Manufacturing Practices (GMP’s) while performing tasks job duties and tasks.
- Other related duties as assigned.

**Qualifications**:

- Post Secondary business administration and/or bookkeeping experience/training.
- Demonstrated analytical and problem solving skills.
- Experience using MISys, SAGE, EDI and D365 are preferred.
- 3-5 years’ related experience.
- Demonstrated interpersonal skills and aptitude to work within a team environment.
- Excellent written and verbal communication skills.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chilliwack, BC V2R 4B7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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