Host, Vip Experiences

3 months ago


Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
- Act as point of contact for assigned guests leading up to their visit as well as day of. Responsible for providing outstanding concierge level of service by anticipating needs, taking initiative and going above and beyond to assist with all requests.
- Extensive knowledge of venue, event night details and nearby surroundings to make the most suitable recommendations
- Work closely with the entire VIP Team to facilitate any last-minute concierge duties as they arise - meet and greets, securing and delivering amenities.
- Assist with executing event day operations within MLSE premium spaces - guestlist and registration, VIP experiences, handling vendors and talent.
- Ensure professional communication between all internal stakeholders from Legal, Sales, Security, F&B, PR, Marketing, and the Executive team to ensure service excellence company-wide.
- Flexibility to perform other job-related duties

**Qualifications**:
- 1-2 years in VIP host role and or hospitality/concierge service experience.
- Ability to think independently in making real-time decisions.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Must be proficient with SevenRooms, Salesforce, and various event check-in apps.
- Excellent interpersonal, communication, problem-solving, and analytical skills required.
- Must have a systematic and process-oriented attitude to ensure seamless end-to-end guest experiences.
- Demonstrated dedication to valuing diversity and contributing to an inclusive working and learning environment.
- Strong work ethic with a drive for self-development, collaboration and take-action mentality.
- Knowledge of Sports & Entertainment and Hospitality industry experiences an asset.
- Must be available to work evenings, weekends, and holidays as required.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.


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