Assistant Service Manager

1 week ago

Surrey, Canada Barnes Wheaton GM Full time

Barnes Wheaton GM - South Surrey is currently seeking to expand our team with a **Full-Time Assistant Service Manager/Service Advisor**

If you are an exceptional Service Advisor looking to take the next step in your career with a path to Service Management, look no further than Barnes Wheaton GM - South Surrey

**Job Summary**:
Reporting to our service manager, the Assistant Service Manager/Service Advisor is an integral part of the Service Department Team and in after-sale customer satisfaction.

**What we offer**:

- **MONEY MONEY MONEY **- Best in industry pay. Our incentive-based pay plans for most positions mean you are in charge of what you earn. There is no cap, so the sky is the limit.
- **CULTURE MATTERS** - Communication, accountability, transparency, and great vehicles. Every member of our team works hard and has fun while doing it. We all win together.
- **BENEFITS PLEASE** - Don’t worry, we’ve got you. Health, dental, vacation days, 5 paid sick days, mental healthcare, gym membership reimbursement, and crazy staff discounts
- **I WANT A CAREER** - Well, we build them. We have people that go from washing cars to running dealerships. We have so many career path success stories, we’re tripping over them Whatever your vision for your future, we will help make it happen.
- **BIG BRAIN TIME** - You’re going to end up knowing a lot more than you’ll ever need. With our internal Barnes University training programs and manufacturer factory training, we never stop learning.
- **GOOD PEOPLE** - We are hardcore car fanatics, people who don’t even have a license, Hot Wheels collectors, parents, animal-lovers, geeks, musicians, writers, gamers, foodies, movie buffs, bikers, artists, caffeine-addicts, amateur comedians, and more. You’ll make friends here, guaranteed.
- **FAMILY VALUES **- We are family owned and operated. For over 40 years, the Barnes family has been hands-on running our dealerships. We have that priceless personal touch and care. No faceless corporation here.

**The job**:

- Writing customer pay, warranty and internal work orders.
- Working with our team of advisors and appointment coordinators to ensure all appointments and work orders have all the correct, needed information to make sure our customers and internal vehicles are fixed right the first time, and all required maintenance is recommended.
- Working with fixed operations manager on daily management tasks.
- Ability to train, coach, direct and encourage technicians, advisors, and shop foreman.
- Working with sales managers on used vehicle inspections, needed repairs and maintenance.
- Auditing Repair Orders for required policies and procedures as per General Motors warranty guidelines.
- We offer an excellent pay plan and benefits with a positive work environment and an outstanding team to collaborate with

**Salary**: $50k - $85k/year

**The requirements**:

- Excellent communication, organizational, and time-management skills.
- Clear, concise and professional written and verbal communication skills.
- Ability to provide exceptional customer service.
- Ability to thrive in stressful and time-sensitive situations.
- Must have a valid Class 5,6 Driver’s License upon employment.
- Driver's license in good standing and clean driver's abstract required.
- The drive, determination and motivation to succeed every day.
- Positive, enthusiastic, and passionate about the automotive industry.
- A minimum of 3 years experience in a service advisor role is preferred.
- Previous dealership or automotive experience is considered an asset.
- Quorum experience is considered an asset.
- Minimum 1 year of experience in a leadership role.
- High school diploma or equivalent required.
- Proficient in CRM vehicle sales software.
- Advanced proficiency in Microsoft Office Suite.
- Demonstrate a high degree of accuracy, sound business judgment and attention to detail.
- Ability to identify and resolve issues effectively and efficiently.
- Knowledge of rules surrounding confidentiality, information governance and data protection.

**Our hiring process**:

- You find or are sent this job ad.
- You read the ad.
- It piques your interest.
- We call you for a quick chat, and you tell us all about how awesome you are.
- You come in to meet the team and prove yourself worthy.
- You’re hired
- You brag to all your friends and family about your sweet new life.
- ___________________________________________

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Surrey, BC V4P 1A2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 2 years (

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