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Student Service Representative, Service Innovation

4 months ago

Greater Sudbury, Canada Laurentian University Full time

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**Home** > Career Oppertunity

**Student Service Representative, Service Innovation**:
**Required Position**:
Full-Time Term Appointment : one (1) year contract

**THIS POSITION IS DESIGNATED AS ONE THAT MAY REQUIRE A DIFFERENT WORK WEEK AND/OR HOURS OF WORK.**

The current Schedule is Monday to Friday, 8:30 a.m. to 4 p.m. (summer hours), or Monday to Friday, 9 a.m. to 4:30 p.m. (winter hours). Upon four weeks’ notice, the work week and/or hours of work may be changed. (This may include evening and/or weekend shifts.)

**Responsibilities**:

- Ensure the delivery of exceptional customer service;
- Know, understand and provide information on university services, procedures, policies, activities, events and academic programs; including those from other academic and administrative units;
- Support the creation and maintenance of online resources, tools and platforms;
- Access, edit, understand and use information and tools in various digital systems including, but not limited to, the Student Information System and Student Relationship Management System;
- Work independently to resolve incoming requests, inquiries and issues, and to provide services;
- Maintain confidentiality;
- Actively seek out and participate in relevant training and learning to continuously improve on skills and knowledge;
- Balance a daily batch and cash float according to set guidelines and procedures;
- Process payments (including payments with cash, credit card, debit card, cheque, etc.);
- Train Student Assistants to ensure consistency in practice and service;
- Perform other duties directly related to this position as assigned.

**Qualifications**:

- Undergraduate degree or three-year college diploma;
- One to three years of related experience;
- Minimum 2 years of experience using database software;
- Excellent, practiced and proven communication skills;
- Excellent, practiced and proven professionalism;
- Strong interpersonal and listening skills;
- Possess a friendly, cheerful and pleasant disposition;
- An exceptional team worker and pleasant colleague;
- Ability to quickly learn, maintain, use and understand large amounts of information;
- Proven problem-solving skills and resourcefulness;
- Be a self-starter;
- Proven multi-tasking and time management skills;
- Proven and demonstrated commitment for the customer experience;
- Proven and demonstrated commitment for assisting students;
- Demonstrated and practiced exceptional service delivery skills;
- Strong ability to stay focused in a high pace work environment;
- Experience accepting money transactions;
- Flexible schedule with ability to work on evenings and weekends;
- Experience delivering services related to OSAP and other university administrative services;
- Experience with a CRM system is an asset;
- Ability to work fluently, oral and written, in both official languages (French/English).

Applications will only be accepted through **our online form**.

**Position No.**

L2054E-04TR
- **Salary**

$29.80- $34.14 per hour
- **Competition ends**

Tuesday, June 6th 2023 at 4:00 pm

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