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Sales and Catering Coordinator
4 months ago
**Hotel Overview**:
**About us**
**Four Points and Element Toronto Airport Hotel**
Unwind in comfort at our Toronto airport hotel. Element Toronto Airport offers thoughtful amenities committed to your wellness and comfort. Our new, eco-friendly hotel is a dual-branded property that shares one building with the Four Points by Sheraton Toronto Airport. The fusion of our two Marriott® hotels allows you to take advantage of extra amenities like an on-site café, Moments restaurant, an indoor pool and whirlpool, a patio area for summer BBQs and over 10,000 square feet of banquet space to accommodate all your event needs. All aspects of our airport hotel, from our spacious all-suite rooms to our healthy, complimentary breakfasts and relaxing evening receptions, are designed with you in mind. Offering fully equipped kitchens, comfortable Westin Heavenly® Beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your best, whether you're visiting Mississauga, Ontario, for a weekend getaway or an extended stay.
**Benefits**
- Health & Dental Benefits for full-time and part time employees
- Meal benefits
- Onsite Gym/Pool
- Employee Events
- Career Development
- Hotel Discounts at other Marriott Properties
JOB OVERVIEW
Performs general clerical and administrative duties to fulfill the needs of the Sales& Catering Department.
DUTIES AND RESPONSIBILITIES
- Handle all administrative functions of the Hotel sales and catering office. (i.e. contract preparation, filing, faxing, answering phone calls and inquiries, organizing incoming and outgoing mail, complete departmental monthly reports V.I.P. form preparation, showroom co-ordination, distribution of agreements, manage office supplies, introduction and regret letter preparation, etc.)
- Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Investigate and respond to crew issues daily
- Key Delphi operator-assist with reporting, updates merge agreements in Delphi, entering turned down business into Delphi
- Prepare site - information sheet for NETMA, show rooms, signs
- Prepare sales kits and maintain collateral supplies
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
- Handle walk-in inquiries; Direct sales inquiries to the appropriate sales manager
- Maintain and co-ordinate sales programs and procedures (i.e. create flyers/fact sheets, company of the month, Wholesale stopover, sports, tour, creative packages, Cookie grams, creative sites, sales kits, creative closet and outside catering)
- Co-ordinate travels reservations and expense reports for the sales managers
- Create and distribute Sales and Catering duty calendar on a monthly basis
- Identify and qualify prospective business from both existing and potential client base for the sales manager to close
- Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.
- Assist Sales managers in organizing FAM’s and client events. May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
- Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, etc.)
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred. Must speak fluent English.
- Strong oral and written communication skills
- Friendly and hospitality focused
- Attention to detail
- Planning and organizational abilities
- Computer Skills
- Ability to work under pressure in a fast paced, stressful environment
This job requires ability to perform the following:
- Frequently standing up and moving about the facility
- Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
- Communicating with customers, employees, and third parties
- Use a keyboard to generate correspondence, reports, etc.
- Handling objects, products and computer equipment
Other:
- Communication skills are utilized a significant amount of time when interacting with clients and guests.
- Planning and organizational skills.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- May be required to work nights, weekends, and/or holidays.
