Analyst I, Account Recovery Management

2 weeks ago

Montréal, Canada Nuvei Full time

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey
- __

Le monde du traitement des paiements évolue rapidement et les entreprises recherchent des partenaires loyaux et stratégiques pour les aider à se développer.

NOUS SOMMES NUVEI. Nuvei (Nasdaq : NVEI) (TSX : NVEI) est la société fintech canadienne qui accélère les affaires de ses clients dans le monde entier. La technologie modulaire, flexible et évolutive de Nuvei permet aux entreprises de premier plan d'accepter les paiements de nouvelle génération, d'offrir toutes les options de paiement et de bénéficier de services d'émission de cartes, de services bancaires et de gestion des risques et des fraudes. En connectant les entreprises à leurs clients dans plus de 200 marchés, avec l'acquisition locale dans plus de 45 marchés, 150 devises et plus de 600 méthodes de paiement alternatives, Nuvei fournit la technologie et les informations nécessaires aux clients et aux partenaires pour réussir localement et globalement avec une seule intégration.

Chez Nuvei, nous vivons nos valeurs fondamentales et nous nous épanouissons en résolvant des problèmes complexes. Nous nous consacrons à l'amélioration continue de nos produits et à la fourniture d'un service à la clientèle sans relâche. Nous sommes toujours à la recherche de talents exceptionnels pour nous rejoindre dans cette aventure

In your role as an Analyst, you will identify and process both ACH and Transaction rejects. You will be responsible for reviewing accounts to validate and update merchant banking information. As part of daily tasks, you will also update internal tracking, create reporting, notify merchants of rejects, fix reject issues, place merchants on hold, monitor hold accounts, and resubmit rejects to get funds.

En tant qu'analyste, vous identifierez et traiterez les rejets d'ACH et de transactions. Vous serez chargé(e) d'examiner les comptes afin de valider et de mettre à jour les informations bancaires des commerçants. Dans le cadre des tâches quotidiennes, vous mettrez également à jour le suivi interne, créerez des rapports, informerez les commerçants des rejets, réglerez les problèmes de rejet, placerez les commerçants en attente, surveillerez les comptes en attente et soumettrez à nouveau les rejets pour obtenir des fonds.

**Main Duties / Responsibilities**
- Identifying rejects using back-end reporting and settlement systems (e.g. e-connections and Green screens)
- Placing merchants on hold and monitoring hold accounts
- Updating multiple Internal CRM and tracking databases when rejects are reprocessed
- Creating reports using Excel
- Communicating with merchants
- Fixing rejects and resubmitting to get funds, requiring detail-oriented and logical reasoning
- Updating bank account information
- Any other tasks as assigned

**Principales tâches / responsabilités**
- Identifier les rejets à l'aide des systèmes de reporting et de règlement en amont (par exemple, les connexions électroniques et les écrans verts).
- Mettre les commerçants en attente et surveiller les comptes d'attente
- Mise à jour de plusieurs bases de données internes de gestion de la relation client et de suivi lorsque les rejets sont traités à nouveau
- Création de rapports à l'aide d'Excel
- Communiquer avec les commerçants
- Correction des rejets et nouvelle soumission pour obtenir des fonds, ce qui nécessite un raisonnement logique et axé sur les détails
- Mise à jour des informations sur les comptes bancaires
- Toute autre tâche assignée.

**Requirements**:
**Qualifications (Skills/Experience)**
- Minimum 1-year experience within the Credit Card processing industry, banking experience is a plus (preferably ACH)
- Good practical knowledge of Excel and other MS Office programs
- Customer service experience
- Sound judgment, strong problem-solving and analytical skills
- Excellent written and verbal communication skills in English (a must)
- Basic knowledge of French is required, as this position involves commu

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