Veterinary Customer Service Representative

2 months ago


Kitchener, Canada Close Veterinary Clinic Full time

**Close Veterinary Clinic is an independently owned, full-service small animal practice in Kitchener, known for our compassionate patient care and excellent customer service. Proud to be one of the highest-rated clinics in the Waterloo region, we encourage you to check out our online reviews We are passionate about creating lasting relationships with our clients and giving back to the community as a Fear Free Certified team.**

**Key Responsibilities**:

- Serve as the first point of contact for clients, answering phone calls, scheduling appointments, and managing client inquiries.
- Maintain a positive and welcoming environment for clients and their pets.
- Assist in managing client records and ensuring the clinic runs smoothly.
- Collaborate with the veterinary team to support efficient clinic operations.

**What We Offer**:

- Highly competitive compensation
- CE (Continuing Education) allowance
- Medical and dental benefits
- Paid vacation
- Generous personal pet care policy
- Staff team-building events
- No on-call or overnight shifts
- 66-80 hours biweekly with 2-3 days off per week
- 5-hour shifts every Saturday

**Requirements**:

- Excellent communication and interpersonal skills
- Strong teamwork and multitasking abilities
- A passion for working with people and pets
- Experience in a customer service or receptionist role (preferred but not required)

At Close Veterinary Clinic, you’ll be part of a warm, supportive environment where we value teamwork, community engagement, and building long-term client relationships. If this sounds like the perfect fit for you, we’d love to hear from you

**Excited to join our clinic family? Please submit your resume and a brief cover letter. We can’t wait to meet you**

Pay: $17.20-$20.00 per hour

Expected hours: 30.5 - 40 per week

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Monday to Friday

Work Location: In person



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