Club Monaco Assistant Manager

5 months ago


Burnaby, Canada Club Monaco Full time

The Assistant Manager supports the Store Manager and Associate Manager(s) with the overall daily management, customer service, training, and operations of the store. The Assistant Manager can also have a Division of Responsibility within the store, including product experience, operations, clienteling, or employee experience related.

**Responsibilities**

**Leadership Attributes**
- Deliver continuous performance feedback and training to motivate & develop store team to meet current and future position requirements
- Demonstrate flexibility and innovation in recognizing and reacting to changing work demands
- Effectively leverage and appropriately delegate responsibilities to staff
- Provide a clear sense of direction for service associates
- Take accountability for personal results

**Customer Experience**
- Ensure all customer service standards are consistently executed and utilize company tools to better service the customer
- Motivate and coach store team to achieve personal and store sales goals
- Facilitate an energized pace, positive service environment and team development through the Customer Experience Manager role
- Demonstrate best in class customer service & lead by example on the sales floor
- Monitor sales floor and zone coverage to drive sales and maintain customer focus
- Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
- Ensure store teams receive customer service & product knowledge training to strengthen selling skills
- Model and ensure dress code compliance
- Communicate top and bottom sellers to Store Manager
- Achieve personal SPH goals*

**Operational Standards**
- Responsible for opening and closing the store on designated shifts
- Ensure strict compliance with all policies and procedures
- Ensure daily monitoring and execution of sales and payroll goals.
- Uphold and model established best practices around day to day operations
- Ensure operational integrity & asset protection compliance in day to day operations & practices

**People & Development**
- Assist in motivating staff and align daily activities to achieve business goals
- Ensure sales associates clearly understand and meet job expectations
- Educate team & provide in the moment feedback around sales plans, personal goals, and key performance indicators
- Facilitate training sessions where needed to develop individual and overall team skills and abilities

**Visual Presentation/Store Maintenance**
- To ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
- Ensure store meets visual merchandising and maintenance standards
- Provide necessary feedback to Store Management to drive the business through visual and merchandising opportunities
- Ensure store team is trained in visual and store maintenance standards
- Revised 04/17_

POSITION: ASSISTANT MANAGER

**Skills and Requirements**
- Requires a minimum of 2-3 years of retail supervisory experience
- Excellent interpersonal skills supporting a team environment
- Strong English communication—verbal and written / Multilingual is a plus
- Excellent time management/project skills
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Ability to recognize and react to changing work demands
- Goal oriented: ability to stay focused on creating winning results
- Physical Demands:

- Hours/days of work can be varied due to the demands of the business
- Must be able to work shift standing and walking and able to lift approx 20 lbs.
- Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Burnaby, BC V5H 2C1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail management: 2 years (preferred)

Work Location: In person



  • Burnaby, Canada Club Monaco Full time

    Company Overview Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with mínimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a...


  • Burnaby, Canada Club Monaco Full time

    Company Overview Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with mínimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a...


  • Burnaby, Canada Club Monaco Full time

    Overview Develop professional skills that will contribute to the successful financial growth of the company. Develop skills and be responsible for supporting the goals of the company and individual store. Participate in the company’s customer service expectations, operational and loss prevention procedures, and human resource process. Assist Managers with...


  • Burnaby, Canada Club Monaco (Metrotown) Full time

    Overview The Keyholder contributes to the financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. He or she will be responsible to support the goals of the company and individual store. The Keyholder can also have a...


  • Burnaby, Canada BCIT Student Association Full time

    **Title**: Club Program Coordinator **Reports to**: Director of Engagement **Department**: Student Engagement **Status**: Full-time **Work Hours**: Monday-Friday **Start & End Date**: January 7, 2025 - January 21, 2026 **Compensation**: $52,000 - $59,467 The salary range represents the minimum and maximum salary for the position. Employees are usually...


  • Burnaby, Canada Body Energy Club Brentwood Full time

    **Job Title**:Assistant Store Manager/Keyholder **Summary**: The Assistant Manager will have a large share of responsibility for the day-to-day operations and performance of one of our fast-paced Body Energy Club locations. The Assistant Manager is expected to uphold Body Energy Club’s standards, policies, and procedures while providing exceptional...


  • Burnaby, Canada Body Energy Club Brentwood Full time

    **Job Title**:Assistant Store Manager/Keyholder **Summary**: The Assistant Manager will have a large share of responsibility for the day-to-day operations and performance of one of our fast-paced Body Energy Club locations. The Assistant Manager is expected to uphold Body Energy Club’s standards, policies, and procedures while providing exceptional...


  • Burnaby, British Columbia, Canada Fitness World Full time

    Job Summary: As a General Manager with Fitness World, you champion a dynamic and supportive club community, driving a best-in-class fitness experience for our member base and personal training clients. You build and maintain a high-performing team of fitness and sales/services enthusiasts, overseeing the day-to-day operations of the club. You contribute to...


  • Burnaby, Canada BGC South Coast BC Full time

    **Summary of Responsibilities** Reporting to the Club Coordinator, the Assistant Coordinator has a range of responsibilities that includes program development and delivery of educational, recreational, and social-based activities for children and youth. The Assistant Coordinators is also involved in the supervision of part-time staff and volunteers. **JOB...

  • Operations Manager

    2 months ago


    Burnaby, Canada DRMERS CLUB Full time

    **ABOUT US**: DRMERS CLUB is a rapidly growing streetwear brand that has earned a reputation for merging fashion with meaningful storytelling, resonating with dreamers and forward-thinkers worldwide. As we continue to expand, we are seeking a motivated and detail-oriented Operations Manager to join our team in Vancouver. In this role, you will work closely...

  • Sales Associate

    5 months ago


    Burnaby, Canada Golf 88 Full time

    **Company description** A local group of friends with very different golf backgrounds (business owner, retail management, club maker, elite sales, PGA, CPGA, KPGA, and academy director) came together to form a new kid on the block offering something that has always been rare in retail in general: knowledge and professionalism. We pride ourselves in creating...


  • Burnaby, Canada Body Energy Club Brentwood Full time

    Provide leadership for other Smoothie Masters as a senior go-to in store, provide support for management when a Manager is not present or requires additional assistance, all while upholding Body Energy Club standards, policy, and procedure. **Qualifications** - 1 year’s experience in food service OR experience at Body Energy Club as a Smoothie...


  • Burnaby, Canada Wholesale Club Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...


  • Burnaby, Canada Wholesale Club Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...


  • Burnaby, British Columbia, Canada Wholesale Club Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Wholesale Club. As a Customer Service Representative, you will be responsible for providing excellent customer service, processing transactions accurately, and supporting the delivery of company-directed promotions and programs.Key ResponsibilitiesProvide great customer...


  • Burnaby, British Columbia, Canada Wholesale Club Full time

    At Wholesale Club, we are seeking a Customer Service Representative to join our Night Crew team.This role is a great opportunity for someone who is able to work independently in a fast-paced environment and provide exceptional customer service by ensuring the store shelves are stocked and responding to customer needs.Key Responsibilities:Provide great...


  • Burnaby, Canada Binnie Full time

    You love working in a team, helping to move projects through, from start to finish. You’re a positive thinker who always looks for a solution; you won’t let a project hiccup slow you down. You place a high importance on quality work and clear communication—your team and your clients can always depend on you for your responsive and thoughtful...


  • Burnaby, Canada Binnie Full time

    You love working in a team, helping to move projects through, from start to finish. You’re a positive thinker who always looks for a solution; you won’t let a project hiccup slow you down. You place a high importance on quality work and clear communication—your team and your clients can always depend on you for your responsive and thoughtful...

  • Night Crew Associate

    4 weeks ago


    Burnaby, British Columbia, Canada Wholesale Club Full time

    Job SummaryWe are seeking a motivated and detail-oriented Night Crew Associate to join our team at Wholesale Club. As a Night Crew Associate, you will play a vital role in ensuring our store is always ready to meet customer needs.Key ResponsibilitiesProvide exceptional customer service by maintaining stocked shelves and responding to customer...

  • Assistant Coordinator

    5 months ago


    Burnaby, Canada Boys and Girls Clubs of South Coast BC Full time

    **START DATE**:As soon as possible **REPORTS TO**: Coordinator **Summary of Responsibilities**: Reporting to the Club Coordinator, the Assistant Coordinator has a range of responsibilities that includes program development and delivery of educational, recreational, and social-based activities for children and youth. The Assistant Coordinators is also...