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Technical Service Coordinator

4 months ago

Brockville, Canada Employment + Education Centre Full time

GerrAudio Distribution is an established sales and distribution company of professional audio & communications equipment across Canada. The company’s headquarters is located on Development Drive in Brockville’s industrial park.

**Technical Services Coordinator**

**Permanent - Full Time**

This position will work closely with the company’s Technical Services Manager, Repair Technician and supplier contacts to ensure all technical services and repair inquiries are addressed and resolved within a timely manner.

Primary responsibilities for this position include (but are not limited to); coordinate all incoming technical service and repair inquiries; initiate and track all internal and external repairs; determine warranty status on broken equipment; issue Return Authorizations, prepare repair quotes and communicate turn-around times based on parts delivery and service schedule; maintain parts inventory; issue quotes for parts; maintain list of parts pricing; monitor, organize and maintain parts and demo inventory in company’s CRM system; and occasionally assist with tradeshow, seminar and product demonstrations.

**Position Requirements**:

- Proven technical support experience or experience as a customer service representative
- Highly organized with exceptional time management skills; ability to prioritize and juggle multiple projects simultaneously
- Customer-oriented and ability to adapt/respond to different types of personalities
- Ability to troubleshoot technical situations and collectively work as a team to solve problems

**Qualifications**:

- College or technical graduate, or have relevant work experience in the audio-visual or related field
- An interest in Theatre Production, Mechanical or Electronic Technology will assist in gaining a thorough technical knowledge of the company’s products.
- 3+ years of experience in a customer service / inside sales support position, preferably in a smaller, technically orientated distributor, customer sensitive operation.
- Able to be flexible, multi-task and work independently while being cooperative and supportive as a member of a small team. A go-to, get things done type of energetic individual.
- Valid Class G Ontario Driver’s Licence that is maintain it in good standing, to drive the company’s van, while not negatively impacting our automobile insurance premiums and a personal vehicle, which can be used for business, use from time to time, is considered an asset.
- Bondable and/or able to produce/secure a Police Record Search Certificate.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: One location