Customer Service Rep

6 months ago

Winnipeg, Canada The Boyd Group Full time

King Edward, Manitoba
**We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.**

**Job Description**:
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

**Key Job Responsibilities**
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

**Education and/or Experience Required**
- High School Diploma or GED (General Education Diploma)
- Minimum: 1 year experience in a similar role such as administration assistant.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

**Required Skills/Abilities**
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

**Other Requirements**
- Valid driver’s license.
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job._

  • Customer Service Reps/not-for-profit Support

    5 months ago

    Winnipeg, Canada Sutherland Full time

    Company Description Do you enjoy solving problems by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people? **Join Us.** We’re Sutherland, and we’re now seeking compassionate customer service reps to join us in...

  • Customer Service Reps/not-for-profit Support

    6 months ago

    Winnipeg, Canada Sutherland Full time

    Company Description Do you enjoy solving problems by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people? **Join Us.** We’re Sutherland, and we’re now seeking compassionate customer service reps to join us in...

  • Customer Service Reps/not-for-profit Support

    6 months ago

    Winnipeg, Canada Sutherland Full time

    **Company Description** Do you enjoy solving problems by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people? **Join Us.** We’re Sutherland, and we’re now seeking compassionate customer service reps to join us in...

  • Customer Service Representative

    3 months ago

    Winnipeg, Canada Accudraulics Full time

    **Job description** Accudraulics is looking for a young, aggressive, problem-solving **Customer Service Rep** to support our team in providing timely and accurate responses. If you take pride your work and want a place to grow and advance, send us your resume. As **Customer Service Rep**, you will communicate directly with existing and new clients to...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada Accudraulics Full time

    **Job description** Accudraulics is looking for a young, aggressive, problem-solving **Customer Service Rep** to support our team in providing timely and accurate responses. As **Customer Service Rep**, you will communicate directly with existing and new clients to establish and meet their parts and service request needs. You will learn about a wide...

  • Customer Service Representative

    1 month ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Customer Service Rep

    6 months ago

    Winnipeg, Canada FloForm Countertops Full time

    With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America. Required immediately, our LOCAL **WINNIPEG** BRANCH is...

  • Customer Service Rep

    3 months ago

    Winnipeg, Canada The Boyd Group Inc. Full time

    Lakewood, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The Customer Service Representative is responsible for providing exceptional customer experience. They manage working...

  • Customer Service Rep

    5 months ago

    Winnipeg, Canada The Boyd Group Full time

    Lakewood, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with...

  • Customer Service Rep

    6 months ago

    Winnipeg, Canada The Boyd Group Full time

    Winnipeg, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with...

  • Inside Sales Rep

    2 months ago

    Winnipeg, Canada Mobile Auto Canada Full time

    **Join Our Dynamic Team at Mobile Auto Canada!** Are you passionate about customer service and excited about the opportunity to work with a leading organization in the automotive finance industry? Mobile Auto Canada, a trailblazer in providing automotive finance and delivery solutions to remote and rural areas across the country, is looking for a motivated...

  • Inside Sales Rep

    3 months ago

    Winnipeg, Canada Mobile Auto Canada Full time

    **Join Our Dynamic Team at Mobile Auto Canada!** Are you passionate about customer service and excited about the opportunity to work with a leading organization in the automotive finance industry? Mobile Auto Canada, a trailblazer in providing automotive finance and delivery solutions to remote and rural areas across the country, is looking for a motivated...

  • Inside Sales Rep

    3 weeks ago

    Winnipeg, Canada Linde plc Full time

    **Inside Sales Rep - (Full-Time) - Winnipeg, MB** - 24002135 Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain...

  • Full-time Outstanding Production Rep

    5 months ago

    Winnipeg, Canada OUTSTANDING BRANDING INC Full time

    Outstanding Branding is a Promotional Products Distributor located in Winnipeg (Inkster Industrial Park). We are seeking to fill a Full-Time position for a Production Representative. The main duties for this position will be - Answer incoming phone calls - Process customer orders - Follow-up on customer orders to ensure delivery dates are met - Effectively...

  • Customer Service Representative

    3 months ago

    Winnipeg, Canada Alpha Financial Services. Full time

    This is a customer service rep position in the financial field. Duties and responsibilities include: Reporting to the Assistant Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized financial solutions that shape their financial...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada Alpha Financial Services. Full time

    This is a customer service rep position in the financial field. Duties and responsibilities include: Reporting to the Assistant Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized financial solutions that shape their financial...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada Alpha Financial Services. Full time

    This is a customer service rep position in the financial field. Duties and responsibilities include: Reporting to the Assistant Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized financial solutions that shape their financial...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada Alpha Financial Services. Full time

    This is a customer service rep position in the financial field. Duties and responsibilities include: Reporting to the Assistant Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized financial solutions that shape their financial...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada Alpha Financial Services. Full time

    This is a customer service rep position in the financial field. Duties and responsibilities include: Reporting to the Assistant Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized financial solutions that shape their financial...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada Alpha Financial Services. Full time

    This is a customer service rep position in the financial field. Duties and responsibilities include: Reporting to the Assistant Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized financial solutions that shape their financial...