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Tech Lead

4 months ago

Montréal, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-11

The Client Management Solutions Department is responsible for carrying out IT projects for Desjardins Group's CRM program roadmap. This multi-year program involving many business units is aimed at implementing an integrated CRM solution for all frontline employees. It's consistent with the organization's goal of being everyone's #1 choice.
- Provide an integrated, simple and transparent solution for the organization's frontline employees.
- Have a consolidated overview of our members and clients.
- Offer clients a seamless experience.
- Standardize and simplify relationships between Desjardins and clients organization-wide.

General Information on the Position

Main responsibilities- Guide and support the team of developers in implementing the Dynamics features.- Coach the team of developers and help them grow.- Contribute to and propose technical solutions.- Implement, develop and configure the Dynamics 365 (Customer Engagement) app in accordance with the analysis documents.- Use Microsoft-recommended development methods (plug-ins, PCFs, web resources, etc.) to meet business needs when configuration isn't sufficient.- Design, develop and integrate migrated data and interfaces into existing systems.- Design and maintain tests (unit testing, health tests, etc.) and automate the testing and rollout processes.- Prepare technical documentation.- Help analyze needs and recommend IT solutions to meet complex business needs within the enterprise architecture framework.- Help estimate complex technical tasks.- Work efficiently with team members to proactively identify, mitigate and resolve risks and problems.- Contribute best practices, recommendations and lessons learned to the internal community, with a focus on continuous improvement.

Other working conditions- Workplace: Position located in Lévis or Montreal, depending on the applicant selected. The work arrangement for the position is hybrid work- Number of jobs available : 1

**Qualifications**:
- Bachelor's in IT or a related field- A minimum of 8 years of relevant experience- Significant experience with Dynamics 365 Online implementation and development

Please note that other combinations of qualifications and relevant experience may be considered.- For vacant positions available in Quebec, please note that knowledge of French is required.

Specific knowledge- Mastery of Dynamics 365 Customer Engagement with at least one of the following modules: Sales, Customer Service, Field Service or Project Automation- Expert at configuring Dynamics 365 (tables, forms, views, business rules, etc.)- Proficiency in Dynamics 365 (PCF, plug-ins, exactly what work activities, web resources, data reversal API, etc.)- Experience with Power Apps and Power Automate in Microsoft Power Platform- Proficiency in implementing a data migration and integration solution with Dynamics 365 (an asset)- Development proficiency in Azure (Azure Functions, Azure Logic Apps, Azure Bus Service, Azure Event Hub, etc.) (an asset)Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Complexity, Interpersonal Savvy, Plans and aligns, Strategic mindset, Tech savvy

Work Location

Complexe Desjardins Montréal

Trade Union

Non Syndiqué

Unposting Date

2023-09-14

Job Family

Information technology (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.