Deployment Manager

3 months ago

Toronto, Canada McDonald's Full time

Company Description:
McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.
- Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development) _

Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
- Global Technology forging the way_

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

**Job Description**:
The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.

You will be responsible for evolving the end-to-end production deployment process for the McDonald’s global mobile app, including localization, configuration, automated testing, canary release, and production monitoring. You’ll lead a Digital Adoption team (DAP) that drives market localization around the world and will work to drive standardization and process improvements that help our teams deploy higher quality code, faster.

You will leverage your deep expertise with coordinating multi-product deployment processes and positive relationships with market teams to improve quality, efficiency, and accelerate our ability to deploy new features that our customers love. This role is central to ensuring our mobile app releases are high-quality and support our markets and customers-the buck stops with them.

The Deployment Manager (CA GMA Deployment) reports into the Sr. Manager, Tech Lead (GMA Deployments).

**Key Responsibilities**
- In collaboration with market stakeholders, lead the engineering tasks and processes necessary to release a localized mobile app build into the iOS App Store and Google Play Store
- Maintain deployment schedules for all Mobile App Releases in market with priority from Market Product Manager
- Lead Digital Adoption Partners team, acting as first point of escalation for market with defects for efficient resolution with product engineering teams
- Foster iterative evolution of our tools and processes to drive efficiency and higher quality for our production releases
- Foster relationships between team of Site Reliability Engineers for triaging and resolving market specific production issues in our mobile apps
- Responsible for quality and efficiency metrics for market deployment process
- Facilitate teamwork between market stakeholders and global Release Managers for initiative and marketing timelines
- Manages sprit planning, set sprint scope/schedules in alignment with Market Product Manager
- Manages execution of market specific development with DAP teams under Product Engineering governance
- Works with Market Product Manager to evaluate releases against quality gates for Go/No Go decision

Qualifications:

- Demonstrable record of technical project management or engineering management experience in an enterprise global environment:

- Has led multiple complex, cross-functional projects in parallel, including prioritizing major initiatives and negotiating trade-offs with business stakeholders.
- Deep knowledge of mobile technologies on iOS and Android platforms, especially related to beta, canary, and production release processes or web / cloud or related tech.
- Broad experience working with Agile methodologies and expertise in production deployment processes and continuous deployment best practices
- Experience working in distributed (virtual) and culturally diverse teams across multiple time zones

**Personal Qualities**:

- Strong quantitative analysis skills & uncompromising attention to detail
- Superior interpersonal, written, and verbal communication skills
- Curious, task-oriented, and a self-starter, with a proven track record of "getting things done"
- Customer-centric mindset, with a focus on organizational goals
- Ability to deliver information in a clear, succinct way, ensuring the organization makes rapid and informed decisions
- A dedicated facilitator who leads strategy creation and planning discussions

Additional Information:
** At McDonalds we are People from all Walks of L

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