Project Coordinator

4 months ago

Victoria, Canada Shift Energy Group Full time

**Project Coordinator**

**Onsite Victoria, BC**

**$55,000-$62,000**

At Shift, we are looking to attract diverse, kind-hearted, and passionate people in search of a career in the renewables industry. We have an immediate opening for a full-time associate Project Coordinator to join our Project Administration team based in Victoria, BC.

Our Project Coordinator is well versed in assisting with managing new project setup, scheduling, change orders, quality control, and project closeout. We are looking for exceptional customer services communication as the project coordinator is responsible for ensuring a world-class customer experience from the time the customer approves their project to when the system is activated and producing power.

You will also be tasked with various administrative functions and coordination to support Shift Energy Group management and clients. Our office environment is diverse, upbeat, fast-paced, and dynamic.

We aim to be flexible and supportive and encourage you towork creativelye

**In the role, you will**:

- Deliver world-class customer experience for customers as their primary point of contact from project approval to solar activation and after-installation troubleshooting and warranty issues.
- Set and achieve customer expectations through all points of contact, providing regular proactive communication on project status and next steps
- Provide accurate and timely resolution to customer questions and requests
- Maintain consistency and professional communication with the customer
- Document and track the project tasks and project schedule
- Document all customer comments in accordance with the standard process

**Work location**:
This position requires on-site work for five (5) days per week at our office at **2657 Wilfert Rd, Victoria, BC, V9B 5Z3,** for the first six months of employment.

**Working Hours**:
40 hours a week from 8:30 am - 4:30pm.

**Qualification**:
**Personal characteristic**:

- Empathy
- Patience
- Good Listener
- Positive attitude
- Resiliency

**Professional Abilities and Skills**:
**Communication, people, problem-solving, operation, and technology skills**
- Ability to convey a clear message verbally and through writing.
- Exceptional ability in building and maintaining positive and influential relationships with customers and co-workers.
- Ability to manage many projects in parallel.
- Demonstrates flexibility and ability to work in a fast-paced environment.
- Planning, organizational, and time management skills with the ability to multi-task, prioritize
- Own work and delegate simple tasks.
- Ability to adopt an operational mindset
- Strong proficiency with MS Office including Outlook, Word, and Excel
- Shown understanding of internal operational systems with a strong ability to embrace new
- technology.

**Professional Experience**:

- 1- 2 years of customer service experience
- 1-3 years of construction experience in an operational role preferred.

**Education**:

- Associate or bachelor’s degree.

**We offer**:

- 2 weeks of annual paid vacation
- 5 days of annual paid sick leave
- Parental leave top-up
- Professional Development
- Company events and social opportunities
- Free on-site parking
- Work/life balance

**Working at Shift**:
Shift offers a collaborative workplace with regular company events and believes in empowering all team members to grow with the company and be successful in their careers. This is an excellent opportunity for a self-starter to join a young and dynamic organization with growth and personal development opportunities.

**Diversity, Equity, and Inclusion**:
We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other legally protected status.

We believe that a diverse and inclusive workforce is critical to our success as an organization. We are dedicated to creating an environment where everyone feels valued, respected, and supported.

**Join us to harness the power of the sun for a greener present and future.**

**Salary**: $55,000.00-$62,000.00 per year

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