Satellite Operation Centre

5 months ago

Ottawa, Canada General Dynamics Mission Systems - Canada Full time

**Company Description**

General Dynamics Mission Systems-Canada currently has a new position for a fulltime SATCOM Operator. This position is key in providing continuous support to the DND Satellite Communications Operations Centre (SOC), and as such, this job involves working (night/day) shift work within Department of Defence (DND) SOC.

Typical Duties
- Logging & processing of technical events and/or generation of incident reports
- Assist clients with minor trouble shooting and modem configurations
- Processing Satellite Access Requests and validating & implementing Satellite Access Authorizations
- Answering SOC Phone, E-Mail, and chat messages
- Coordinate satellite access and de-access activities with DND Operational units
- Providing On-the-job training for new SOC Operators
- Performing shift hand-over briefings
- Collecting and processing post-mission information
- Producing weekly/monthly reports
- Remote Monitor and Control of Satellite Anchor Stations

**Qualifications**
Essential Skills
- Requires a two or three year College diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunications
- Specialized or formal SATCOM technology training from a recognized institution and/or equivalent experience
- Experience with operation and monitoring and control of SATCOM systems
- Experience in planning and/or execution of satellite communications activities
- Ability to communicate effectively with customer at a variety of authoritative levels
- Possesses the flexibility and the ability for quick and knowledgeable response to technical and customer service related issues
- Good appreciation of the customer's facility, methods of operation and sensitivities

Ideally you will have experience in some of the following
- Previous Canadian Forces experience or working in a military environment
- Experience with commercial and/or military SATCOM networks
- Experience with large terrestrial SATCOM terminals

Other:

- Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.

**Additional Information**

Our comprehensive benefits package is just another reason our employees stick around, enjoy:

- ** A Flexible Working Environment**: Embracing a Hybrid work model with the choice of enjoying every other Friday off is more than a perk; it's a commitment to fostering a healthy work-life balance.
- ** Personalized Career Development**: Your growth within the organization is not just supported; it's valued. Anticipate regular progress reviews, access to an Educational Assistance Program, and a personalized development plan tailored to your aspirations.
- ** Total Rewards Package**: Consider it covered—health, dental, and beyond. Early access to a pension plan, coupled with various perks to acknowledge your contributions to the organization.

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