Customer Experience Coordinator

6 months ago

Vaughan, Canada DECO Homes Full time

**Customer Experience Coordinator**
**Location: Vaughan, ON**
**Employment Type: Full Time**
**Department: Sales & Customer Care**

As an award-winning visionary homebuilder in Ontario, DECO continues to innovate through architecture, design and premium community locations across the Greater Toronto Area.

**The Role**
In keeping with our core beliefs, DECO is looking for a Customer Experience Coordinator to join our team and enhance the sales and customer experience process from start to finish. We are looking for someone who can convey our customer focused philosophy, and excel in a fast-paced, well-organized environment. This individual will play a pivotal role in ensuring seamless communication and support throughout various stages of our customers' journey and be responsible for a range of tasks aimed at enhancing the overall experience of our clients, facilitating smooth transactions, and maintaining positive relationships.

**Responsibilities may include**:

- Manage the overall customer care timeline and keep track of key milestone dates.
- Draft and distribute notices to homeowners as needed, ensuring clarity.
- Recommend goodwill gestures or actions aimed at enhancing customer satisfaction and loyalty.
- Prepare necessary documentation for amendments to contracts or agreements.
- Coordinate with relevant parties to ensure accuracy and timeliness of amendments.
- Manage agreement and document workflow for easy retrieval and reference.
- Aiding with administrative aspects and data entry for the sales department.
- Make courtesy calls to clients to ensure satisfaction, address concerns, and foster positive relationships.
- Handle incoming phone inquiries from customers, providing assistance, information, or redirecting calls appropriately.
- Work collaboratively with all departments to respond to homeowner inquiries and develop innovative customer experience touchpoints.
- Assist with other special projects including customer experience, sales and marketing projects as assigned.

**Job Requirements**:

- University Degree or College Diploma
- 2+ years of prior experience in customer service or administrative role.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in handling documentation.
- Customer-focused mindset with a dedication to providing exceptional service.
- Ability to work effectively both independently and as part of a team.

Pay: $55,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Experience Coordinator

    3 weeks ago

    Vaughan, Ontario, Canada Toromont Cat Full time

    As a Customer Experience Coordinator at Toromont Cat, you will play a vital role in ensuring seamless onboarding for new and existing customers across various industries.The successful candidate will work closely with Sales Teams to deliver exceptional customer experiences, meeting the highest standards of quality and satisfaction.This position requires...

  • Customer Service Representative

    4 weeks ago

    Vaughan, Ontario, Canada CAD Customer Service Full time

    About the RoleThe Customer Care Representative, Bilingual, serves as the first point of contact and strives to provide exceptional customer experience in support of multiple business units within CAD Customer Service. The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general inquiries with a focus...

  • Customer Care Representative, Bilingual

    3 months ago

    Vaughan, Canada CAD Customer Service Full time

    Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...

  • Customer Support Specialist for Medical Devices

    4 weeks ago

    Vaughan, Ontario, Canada CAD Customer Service Full time

    About Terumo Medical CorporationTerumo Medical Corporation is a leading global medical device manufacturer that provides high-quality products and services to the healthcare industry. We are committed to delivering exceptional customer experiences and driving innovation in medical technology.Job Description: Medical Device Customer Service RepresentativeThe...

  • Customer Service Representative for Medical Devices

    3 weeks ago

    Vaughan, Ontario, Canada CAD Customer Service Full time

    Job OverviewWe are seeking an experienced Customer Service Representative to join our team at Terumo Medical Canada, Inc. (TMCI). As the first point of contact for customers, you will play a vital role in providing exceptional service and support.About the RoleThe successful candidate will be responsible for managing customer inquiries, processing orders,...

  • Customer Experience Manager

    3 weeks ago

    Vaughan, Ontario, Canada Plan Group Inc. Full time

    Job OverviewWe are seeking a highly motivated and organized Customer Experience Manager to join our team at Plan Group Inc.About the RoleThis is an exciting opportunity to work in a fast-paced environment where no two days are the same. As a Customer Experience Manager, you will be responsible for providing exceptional customer service and ensuring that all...

  • Customer Experience Representative

    6 months ago

    Vaughan, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Customer Experience Representative

    2 weeks ago

    Vaughan, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...

  • Customer Experience Representative

    2 weeks ago

    Vaughan, Ontario, Canada Easton's Group of Hotels Full time

    Hotel Guest Service Agent Job DescriptionWe are seeking a motivated and customer-focused individual to join our team as a Hotel Guest Service Agent at the Hilton Garden Inn in Ontario, Canada.About the RoleThis is a fantastic opportunity for someone who enjoys providing exceptional service to guests and is passionate about delivering an outstanding...

  • Care Experience Coordinator

    4 months ago

    Vaughan, Canada Bloom Care Solutions Full time

    **JOIN **one of the Canada's Top Growing Companies - we can't wait to welcome you aboard!** **Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others. **Our platform presents the opportunity to grow, while promoting a great culture and...

  • Care Experience Coordinator

    6 months ago

    Vaughan, Canada Bloom Care Solutions Full time

    **JOIN **one of the Canada's Top Growing Companies - we can't wait to welcome you aboard!** **Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others. **Our platform presents the opportunity to grow, while promoting a great culture and...

  • Customer Experience Representative

    6 months ago

    Vaughan, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Customer Experience Lead

    3 weeks ago

    Vaughan, Ontario, Canada Toromont Cat Full time

    **About the Role**We are seeking an experienced Customer Experience Manager to join our team at Toromont Cat. In this role, you will be responsible for leading our customer experience strategy and ensuring that we deliver exceptional experiences to our customers.Salary: $120,000 - $160,000 per yearThis is a challenging and rewarding role that requires a...

  • Customer Experience Associate

    6 months ago

    Vaughan, Canada TD Bank Full time

    **Work Location**: Vaughan, Ontario, Canada **Hours**: 18 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **This role is required to understand customer...

  • Customer Experience Manager

    4 months ago

    Vaughan, Canada Toromont Cat Full time

    The Customer Experience Manager is responsible for the overall customer experience strategy in the dealership. This includes capturing VOC, identifying critical customer requirements, measuring our effectiveness at meeting those needs and leading change to improve. Ensuring the organization embraces a positive customer experience as a top priority in every...

  • Customer Experience Manager

    4 weeks ago

    Vaughan, Ontario, Canada Toromont Cat Full time

    The Customer Experience Manager plays a pivotal role in shaping the overall customer experience strategy at Toromont Cat. This includes capturing customer feedback, identifying key customer requirements, measuring performance, and implementing changes to improve customer satisfaction. The ideal candidate will be customer-centric with exceptional leadership...

  • Customer Experience Ambassador

    3 weeks ago

    Vaughan, Ontario, Canada The Hertz Corporation Full time

    We are looking for a skilled professional to join The Hertz Corporation as a Customer Experience Ambassador. This exciting opportunity is ideal for those passionate about delivering exceptional customer service and driving business growth.As a Customer Experience Ambassador, you will be responsible for leading by example, demonstrating a commitment to...

  • Customer Experience Specialist

    2 months ago

    Vaughan, Ontario, Canada beBee Professionals Full time

    Customer Experience SpecialistbeBee Professionals is looking for a Customer Experience Specialist to provide exceptional customer service to our clients. The successful candidate will have a strong understanding of customer service principles and practices, as well as the ability to troubleshoot customer inquiries.Key Responsibilities:Provide customer...

  • Customer Experience Specialist

    3 weeks ago

    Vaughan, Ontario, Canada BMO Full time

    About Us:BMO Financial Group is a leading financial institution committed to helping our customers achieve their goals and improve their lives. Our purpose, Boldly Grow the Good in business and life, drives everything we do. We strive to create lasting, positive change for our customers, our communities, and our people.Your Role:You will work as a Customer...

  • Customer Experience Ambassador

    3 weeks ago

    Vaughan, Ontario, Canada Equest Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. In this role, you will be responsible for delivering exceptional customer service and creating a positive experience for our members.Key Responsibilities:Customer Service: Provide timely and effective support to our customers,...