Assistant Property Manager, Residential

3 months ago

Toronto, Canada Shiplake Properties Full time

**Job Summary**:
**Responsibilities**:

- Promote a strong sense of community by maintaining an overall focus on enhancing the resident experience, and promote our brand to residents, and general public
- Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents and follows up accordingly, in accordance with the RTA
- Day-to-day management of the property with a focus on a high level of resident service
- Issue building wide notices / resident communications
- Perform regular and proactive inspections of the property and make recommendations as required
- Purchase supplies and coordinate services for the property
- Coordinate work orders, issuing Notice of Entry to tenants and work closely with the maintenance team to ensure all work orders have been completed/assigned
- Coordinate resident move in and move out by working closely with supporting department and updating external parties to ensure a seamless process
- Conduct move-in inspections and property orientation with new residents
- Organize resident events to increase resident experience
- Responsible and accountable for the leadership, development, supervision and activities of all front desk and site staff
- Manage, direct and motivate Concierge Staff
- Complete bi-weekly staffing schedule, approve vacation absences and finding staffing replacement coverage when necessary
- Ensure the concierge team’s working hours are reflected correctly in the payroll system
- Cover the concierge desk when needed
- Assist with administrative tasks e.g. inputting of new and outgoing tenant information
- Attend as company representative for bi-monthly resident tenant association meetings
- Assist the building maintenance team with emergencies, as required
- Issue purchase orders and arrange scheduling for contractors, in adherence to Shiplake’s standards and policies
- Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary

Skills/Qualifications:

- Minimum of 3-5 years of working experience preferably in residential rental environments
- Knowledge of the Residential Tenancies Act is an asset
- Certificate of property management is an asset
- 2 years of supervisory experiences with managing front line staff is an asset
- Proficient in Microsoft Office (Word, Excel, Outlook) and Yardi
- Exceptional customer service skills
- Ability to problem solve and manage competing demands while maintaining resident expectations
- Excellent communication skills (verbal and written)
- Strong customer service focus.
- Clearance of police record check

**Physical Demands**:

- Considerable standing, walking, bending, and lifting throughout the day

**Working Condition**:

- Requires to work during holidays, weekend, day and evening shifts
- Work week is Tuesday to Saturday
- Hours may vary from time to time under certain circumstances.
- Full, Permanent

SLP

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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