Library Assistant

4 months ago

Oakville, Canada Town of Oakville Full time

**Employment Status**: Temporary Casual to May 15, 2025 (CUPE 5348)

**Primary Location**: All branch locations

**Hours**: Casual staff have no regularly scheduled hours but may be offered work within their classification at any branch. There is no guarantee of hours for casual staff.

**Availability**: Casual staff are required to provide availability across days, evenings and weekends including a minimum of two (2) evenings per week and two (2) weekends (Saturday and Sunday) over a four-week period.

**Do you have a passion for knowledge and excellent customer service skills? Oakville Public Library has seven library branches that are dedicated to serving the diverse community of Oakville. In this role, you’ll support the public, collection and library operations within a branch to provide services that strive to Inspire Oakville.**

**What you'll do**
**As a Library Assistant you will**:

- Deliver excellent service to customers of all ages by adhering to the AODA’s Customer Service Standard
- Open and close library according to OPL procedures
- Empty book drop and/or sorter; check in library materials using RFID technology and transfer materials to carts for shelving
- Sort, shelve and shelf-read library material; organize and maintain shelves in proper sequence to ensure accuracy and accessibility to materials
- Ensure RFID tags are on library materials and remain active while on shelves
- Operate and troubleshoot sorting equipment and resolve exceptions related to sorter
- Generate, pull and process collection maintenance lists such as holds request list, missing and lost lists
- Identify collection issues such as damaged materials
- Answer directional questions
- Direct customers to appropriate staff for assistance
- Understand and promote OPL resources, programs and services
- Assist with orientation and training of new staff as required
- Assist with room set-up for OPL programs and external room bookings
- Perform general tidy-up and maintenance of branch; clean public computers and replenish supplies
- Develop new skills and participate in professional development opportunities
- Participate on internal and/or external committees as required
- Work in compliance with the provisions of the Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the Oakville Public Library’s Health & Safety Program
- Perform other duties as assigned

**Is this a good fit for you?**
**We're looking for someone who can**:

- Provide excellent customer service to both internal and external customers
- Communicate effectively, both written and verbal, with good working knowledge of English
- Understand and follow written instructions
- Exercise good judgment and decision making skills
- Multi-task and work accurately in a fast-paced integrated high-school and public library environment
- Respond effectively to change
- Work independently and as part of a team
- Work flexible assignments and a flexible schedule, including morning, afternoon, evening, and weekend shifts
- Handle the physical requirements of the job including lifting library materials, reaching to place materials on shelves, pushing carts, and frequent standing, walking and bending

**Your experience and educational background**:

- Secondary school diploma with a minimum of 1 year related work experience in a customer service environment, preferably in a library environment
- Experience with Symphony integrated library systems, Microsoft Office Suite and RFID technology would be considered an asset

**Who are we?**
Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life. We are focused on exceptional customer service to meet the needs of the children, youth, adults, and seniors utilizing our physical or online services. We continue to be agile in our mandate to meet the needs of the residents of Oakville.

**What's it like to work at Oakville Public Library?**
It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, we commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for the residents of Oakville.

A Police Record Check will be required for all employees and volunteers of the Oakville Public Library. Successful applicants must submit the Police Record Check (dated within the last six months) prior to or on the first day of employment.

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