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Service Broker

1 month ago

Ottawa, Canada Orbit Full time

Company Description

Every industry and profession have their own special characteristics, just as individuals do. At Orbit, our seasoned team of brokers and managers take those characteristics into account when designing training programs for our teams and tailored insurance solutions for our clients. We have one common goal in mind: protecting our clients’ interests and assets while supporting our front-line staff to achieve greatness. At Orbit, we strive to build trusting relationships with our clients and coworkers.

We are growing and looking for someone to join the National Group Home and Auto Insurance Team as a:
**Service Broker (remote/hybrid arrangements available)**

**Job Description**:
The Service Broker - Home and Auto Insurance is responsible for assisting clients by providing product and service information, resolving client complaints, and assessing risks for automobile and property policies.
- Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
- Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
- Prepares and drafts responses to routine correspondence.
- Processes rewrites and remarkets following established new-business guidelines.
- Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
- Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
- Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
- Performs other duties within competence, as assigned.

**Qualifications**:

- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management, project management and organizational skills to manage competing priorities.
- Bilingual (English/French) is an asset
- RIBO and/or other licenses is an asset.
- A minimum of one year’s experience in personal lines automobile and property insurance is an asset.

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- Orbit strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, Orbit will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._
- #Li-Hybrid #Li-Remote_