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Administrator, Physician Scheduling
4 months ago
About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.
Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.
The Role:
The Accountabilities:
- Create and communicate monthly and seasonal schedule to all physicians.
- Continuous communication with physicians for switches, changes, and revisions to their schedule.
- Collaborate with the internal bookings team on doctor availability, cancelations, and complex care issues.
- Provide back-up to the in-clinic coordinator for tracking clients on site for completion.
- Assist with service recovery, handling overbooking allocation in our systems (TIPS/ACCURO/PM3)
- Communicate daily physician availability to clinic flow coordinators.
- Collaborate with clinic managers on capacity, physician booking issues, and other issues demanding escalation.
- Managing AHA completions, both in-home and in-clinic.
- Building the specialty service schedules and maintain these daily by working with the providers to collect their schedules and time-off requests
The Requirements:
- Minimum 2 years Medical Office experience
- Medical Office Administration diploma is a plus
- Strong time management and organization skills
- Excellent written, verbal and electronic communication skills
- Tech savvy
- Exceptional client service skills
- Sound knowledge of medical terminology is an asset
- Experience with Salesforce and/or Accuro EMR is a plus
This is a full-time position primarily scheduled between Tuesday and Saturday. This is a hybrid position with both on-site at 150 York St in downtown Toronto and remote based workdays.
Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.
This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs.
We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies
We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.
Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply
If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.
