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Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is changing the world.start your career with ISM and get a front row seat

**Please Note**:This open posting is intended to assist with expediting the recruitment process for the Analyst Trainee (Bilingual) position. Applicants selected to participate in an interview will be contacted when the need to fill a vacancy is determined.

**NOTE**:
The Analyst Trainee - Bilingual, will be assigned to work in the Service Desk providing end-user support to ISM customers, both internal and external. The Analyst Trainee - Bilingual may provide services that are supervised by a more senior analyst.**Responsibilities**:

- Provide Tier 1/1.5 trouble shooting to end-user - escalating support to more senior technicians as required.
- Provide prompt and courteous service to all clients ensuring excellent customer service and high customer satisfaction.
- Develop an in-depth knowledge of the use, operation and support of desktop hardware and software
Assist with workstation rollout activities, including software installation and asset tracking management.
- Develop a solid understanding and use of ITIL incident management processes.
- Monitor, analyze and resolve problems with the use, operation or support of hardware and software.
- Document operating systems, support problems, or business systems problems.
- Monitor existing systems and suggest improvements.
- Learn and provide support for new technologies, processes, products and systems.
- Interact and support team members, customers and users.
- Provide 7x24 on-call support on a rotating basis.
- Train customers or ISM Canada staff on the use of technologies, products, processes and systems.
- Complete assignments on time.
- Willingness to pursue certifications in current products.
- Code and test technologies from specifications.
- Create operational procedures for testing and production.
- Maintain existing technologies, processes, services or products.
- Troubleshoot and/or provide support for products and services with assistance from a more senior staff member.
- Other duties as assigned.

**Qualifications**:

- Some post-secondary education in computer science, software engineering, or a related technical course; or equivalent industry experience.
- Must be fluent (verbal and written) in English and French.

**Key Skills & Abilities**:

- Basic knowledge of computer security fundamentals
- Good customer service and communications skills for interfacing with all customers, both internal and external
- Some skill level on Intel operating systems (Windows, Linux), particularly Active Directory
- Basic understanding of multi-platform environments, including network and storage technologies
- Positive, professional attitude
- Reliable, punctual, flexible, accountable
- Strong team player
- Ability to work on multiple tasks at one time
- Independent self-learner

**Note: if applicable, posted pay ranges for all positions are bi-weekly rates.**

ISM is committed to compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Accessibility for Manitobans Act (AMA), and all other provincial and federal legislation, in our recruitment process.