Vcio Client Success Manager

4 months ago


Montréal, Canada Groupe Access Inc Full time

Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let _Groupe Access _be your next step to success. As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are always looking for qualified & dynamic IT professionals to join our team or our clients.

We are seeking a **VCIO (Virtual Chief Intellegence Officer) Client Success Manager** to join our team. Our **VCIO Client Success Manager** will be responsible for building and maintaining purposeful relationships within our existing client base.

If you love technology and building business relationships, this role is for you

**Hybrid position**

**Your Mission**
- You will provide technical recommendations aligned with the client’s business objectives;
- You focus on security and future requirements;
- You own the client relationship and develop a thorough understanding of their business and technology needs;
- You’ll excel in the role if you have a business background and know how to manage relationships;
- You should have a strong technical aptitude and be patient, dedicated, and easy to work with;
- You have to be committed to serving clients and committed to the highest levels of client service, with no exceptions.

**_ Required Knowledge, Skills, and/or Abilities :_**
- 5 years of experience as Technical Manager or Director of IT Operations
- Strategic plan development;
- Problem-solving;
- Outstanding communication, both written and verbal;
- Exceptional time management and organizational skills;
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care;
- Can build relationships quickly with clients and internal teams;
- Innovative thinking
- you can look at critical problems from all angles and formulate solutions;
**_ Essential Duties and Responsibilities:_**
- VCIO Consulting - You engage with clients to understand their business needs and goals. You will help them use technology to move to support these goals and initiatives;
- Relationships - You build and maintain trusting relationships with clients;
- Responsible for Day to day IT clients operations, ensuring workflows and escalations are followed;
- Client Advocacy - You will act as the client advocate for Customer Service, technical issues, and overall relationships;
- Quarterly Business Reviews (QBR) with assigned clients;
- Initial Onboarding - You will work with new clients to facilitate the initial onboarding Assessment to determine client goals and design for ongoing QBR’s;
- Manage and maintain Security compliance (Cyber Secure Canada) standards within documentation and review ongoing with the client;
- Other relevant job duties as assigned.

**Benefits**:

- Flexible schedule
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.



  • Montréal, Canada Groupe Access Inc Full time

    Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let _Groupe Access _be your next step to success. As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are...

  • Client Success Manager

    4 months ago


    Montréal, Canada FlexPay Full time

    **Who We Are** FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. Our leading Payment Authorization Management solution helps subscription businesses...

  • Client Success Manager

    3 months ago


    Montréal, Canada Alexa Translations Full time

    **About Us**: Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...

  • Client Success Manager

    4 months ago


    Montréal, Canada ClearEstate Full time

    Are you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families...

  • Client Success Manager

    4 months ago


    Montréal, Canada ClearEstate Full time

    Are you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families...


  • Montréal, QC, Canada Alexa Translations Full time

    **About Us** Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...

  • Head of Client Success

    3 months ago


    Montréal, Canada ENDVR Full time

    At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather...

  • Client Success Manager

    4 months ago


    Montréal, Canada Alexa Translations Full time

    **About Us**: Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...

  • Client Success Manager

    3 months ago


    Montréal, Canada Alexa Translations Full time

    **About Us** Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...

  • Client Success Manager

    3 months ago


    Montréal, Canada Alexa Translations Full time

    **About Us** Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...


  • Montréal, Canada ADP Full time

    **ADP is hiring a Client Success Relationship Manager** - Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress? - Do you want to continuously learn through ongoing training, development, and mentorship opportunities? - Are you looking to be yourself in a culture that values equity, inclusion, and...

  • Client Success Agent

    3 months ago


    Montréal, Canada Workland Full time

    **Looking for a Client Success Agent** **interested in working in the HR tech industry** Workland is a unique company specializing in recruitment software technology, HR marketing, and staffing agency services. For its ATLAS technology business unit, Workland is looking for a motivated individual with excellent interpersonal and communication skills to...


  • Montréal, Canada ADP Full time

    The Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients. Key areas of focus include the development / ongoing management of strong,...


  • Montréal, QC, Canada FlexPay Full time

    **Who We Are** FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. FlexPay helps subscription businesses accelerate revenue and profit growth by...


  • Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...


  • Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal or Toronto offices. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work...


  • Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...


  • Montréal, Canada Aon Full time

    This is a hybrid role with the flexibility to work both virtually and from our Montreal office. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions...

  • Client Success Agent

    3 months ago


    Montréal, Canada LRDG Language Research Development Group Full time

    **LRDG Language Research Development Group **is a leading Canadian language learning platform, based in Montreal, offering a unique blend of tutoring expertise and online community support, for proven, fast results. We have been a recognized partner to the Canadian government for over 20 years and are now looking to grow and expand on what has made our...


  • Montréal, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. Customer Success at Cision is all...