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Sales Support Analyst

4 months ago

Milton, Canada PBS Systems Full time

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun “

**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

**The Role**:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As a Sales Customer Service Representative, you will provide excellent training to our new and existing customers in the Sales module of our software, by assisting customers during develop, install and training process of their new dealership software.

**Responsibilities**:

- Provide excellent software support to our customers in the Sales module
- Keep users informed about their escalations/incident’s status at agreed intervals
- Ensure support services are delivered professionally and effectively
- Communicate effectively, provide empathy for the customer, as well as build and maintain positive relationships
- Work on project teams supporting other departments and installation needs
- Monitor and respond to helpdesk tickets assigned to your team
- Travel (25% - 1 Week a month) is required
- Covid - 19 proof of vaccination is required

**Job Requirements**:

- Excellent communication skills
- High School Diploma
- Automotive Dealership Accounting Department experience is an asset
- Customer service experience
- Possess excellent communication and analytical skills
- Knowledge of Microsoft Windows and Microsoft Office
- Strong analytical and organizational skills
- Works well both with a team and independently
- Ability to embrace variety, structure, change and innovation
- Available to work occasionally Saturday and/or Sunday due to travel schedule

**What we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Free parking
- Access to an onsite gym in some locations
- Staff events
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more
- Bonus for product certifications up to $4,800 per year
- Competitive base salary ($45,000k/yr. - $50,000k/yr.)