Student, Service

3 months ago

Waterloo, Canada Sun Life Full time

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Reporting to the Director, this position will partner with business and Enterprise Services Teams on projects to capture work effort, understand the technology required and complete cost/demand estimates. This role requires strong analytical skills, attention to detail, excellent Excel knowledge, and able to manage conflicting demands and changing priorities.

**Term Length**: 4-months (January - April 2025)

**What will you do?**

Intake Management:

- Schedule and conduct cost and demand estimation gathering sessions.
- Work with Enterprise Infrastructure partners to ensure project estimates cover all activities within scope, including project management, development, testing, and vendor and contract management activities.
- Ensure cost estimations are reviewed and approved by the sponsors.
- Assists with creation, analysis and action plans related to Intake Dashboard reporting.
- Manage, report and ensure adherence to KPIs, SLTs, SLAs and SLOs relevant to intake process.
- Ensure all documentation is properly tracked for audit and reporting.
- Collaborate on process improvements, and quality assurance of the process inputs and outputs. Lead Brighter Way process improvements.

Strategic Planning:

- Support the annual strategic planning activities for the Enterprise Infrastructure.
- Work with the Intake Managers ensuring established processes are followed.
- Support the demand collection for all the EI Teams.
- Oversees the preparation of reports including demand (billable and non-billable days) and costs.

Documentation:

- Ensure utilization of established documentation standards for Demand and Resource Management process.
- Ensure all documentation is stored in the TS PMO SharePoint site and other locations identified by the process.
- Assist and collaborate on creation of presentations for Senior Management.

Team Work:

- Collaborate with TS PMO Intake Managers to standardize the delivery of services by developing and implementing plans.
- Participate fully as a member of the team by supporting a work environment that promotes continuous improvement, knowledge sharing, customer service, quality, innovation and teamwork

**What do you need to succeed?**
- Currently enrolled in University degree/College diploma in related discipline(s).
- Demonstrated aptitude towards problem identification, resolution and comprehension and interpretation of technical procedures.
- Requires comfort with data requirements and related data activities.
- Ability to work independently with little supervision and with frequent interruptions.
- Proven ability to build, develop and manage cross-divisional relationships.
- Excellent interpersonal skills with demonstrated ability to build and manage effective relationships.
- Excellent planning & organizational skills.
- Demonstrated strength in written, verbal & presentation skills.
- Solid command of Microsoft Office Products, including Microsoft Project and Visio.

**What is in it for you?**
- A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner
- An environment of continuous learning and improvement
- We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Job Category**:
Temporary Employee

**Posting End Date**:
30/09/2024

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