Team Manager, Dc

6 months ago

Brampton, Canada Indigo Books & Music Full time

**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description** KEY ACCOUNTABILITIES**

**Talent**
- Supports and empowers team to make decisions, creating a highly engaged and high performing team.
- Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
- Develops internal talent - build a bench for future Distribution Centre needs.
- Unlocks full potential of employees by providing consistent, and on-going, feedback
- Owns self-development and provides continuous feedback to Senior Leader(s)
- Understand and follow Indigo’s core HR process - staffing, performance management, rewards and development
- Establish effective working relationship with direct reports: Solicit their views on the work environment, potential changes affecting their work, continuous improvement, opportunities and provide them with opportunities to further develop their skills and knowledge
- Promote and optimizes teamwork - clearly articulates the linkages between roles and sets the context in which they work with one another
- Identifies individual development needs and works with Team Supervisor to develop a plan to address them
- Participate in the recruitment process
- Effectively conduct and deliver coaching and corrective action, as needed
- Establish high performance peer relationships
- Maintain positive relationships with Indigo employees and business partners

**Cultural Ambassador**
- Role models Indigo’s High-Performance Characteristics
- Promotes a culture of engagement, fulfilling our goal to enrich the lives of our employees
- Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Inspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and Indigo Distribution Centre’s mission of shipping joy and knowledge
- Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
- Responds to employee feedback in a timely manner ensuring that the employee remains a top priority

**GOALS AND OBJECTIVES**
- Gains alignment with Director on specific goals and objectives for fiscal year
- Ensures teams drive best-in-class employee engagement scores
- Consistently meets and exceeds KPI goals
- Effectively manages operational costs
- Holds team accountable for operational excellence
- Ensures leadership and staff schedules are fully optimized to drive productivity, delivery, safety, cost, and engagement
- Oversee all daily operational activities of the team
- Accountable to meet/exceed quality, delivery, cost, productivity targets
- Motivate the team to achieve/exceed goals
- Responsible for maintaining a safe, clean and hazard free work environment
- Responsible for follow up based on 5S Audits/Gemba walks and Kaizen events
- Support Team Lead to ensure payroll is completed in a timely and accurate manner
- Handling employee relation issues, directing them appropriately and ensuring follow-up and resolution in a timely manner
- Liaise with Director to ensure continuity of workflow, staff, and productivity
- Participate in DC Management team strategy development of continuous improvement efforts
- Understand and enforce all Indigo policies and procedures required for the DC employees and support necessary training
- Share best practices with the team, other departments, and shifts

**Qualifications**
- College degree preferred or equivalent job experience
- Minimum of 5 years’ experience in a leadership role, leading Leaders
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Experience working in a fast paced, team-based environment
- Experience or kn

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