Learning Analyst

6 months ago

Kitchener, Canada D2L Full time

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

**General Description**:
Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.

**How you'll make an impact**:

- Act as a trusted client-advocate within the D2L organization, partnering with assigned clients to design and implement their data strategy using data from Brightspace.
- Provide consulting services at a business strategy level, understanding and addressing customer needs in relation to their unique data strategy, and design robust solutions utilizing Brightspace Data tools.
- Utilize your proven track record in working with strategic accounts to provide expert guidance and design solutions that align with client data strategy.
- Build and nurture relationships with internal customer-facing stakeholders, fostering strong collaboration and effective execution on behalf of clients.
- Showcase your ability to provide innovative solutions and adapt to meet customer needs, even in challenging or ambiguous situations.
- Liaise and collaborate with internal teams to ensure the successful delivery of client needs, coordinating efforts to provide seamless data solutions.
- Continuously expand and deepen your working knowledge of D2L solutions, staying up-to-date with the latest features, updates, and best practices.
- Participate in architectural reviews at customer sites, providing expert insights and recommendations to optimize data solutions.
- Maintain accurate records and documentation for pre and post on-site visits, ensuring clear communication and knowledge sharing within the team.
- Record and prioritize data-related issues and requirements, proactively addressing them and advocating for necessary improvements.
- Occasionally conduct face-to-face meetings with customers, either at a D2L office or client site, to strengthen relationships and provide in-person support.
- Travel requirements are less than 10% with occasional visits to client sites.

**Competencies**:

- Extensive experience inputting data into BI software, creating sophisticated visualizations, and generating comprehensive reports.
- Ability to work solo, effectively prioritize tasks, and manage your time to meet project deadlines and customer expectations.
- Proven systematic and problem-solving skills, with the ability to think critically and propose innovative solutions to complex data challenges.

**Skills**
- Strong verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders clearly and concisely.
- Advanced SQL skills with the ability to write complex queries and interpret data effectively.
- Exceptional interpersonal skills, with a demonstrated ability to build and manage strong relationships cross-functionally across all management levels and roles, facilitating effective collaboration and execution.
- Strong verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders clearly and concisely.

D2L Leadership Competencies
- **Leads by Example** with personal and professional integrity, high accountability and say/do ratio
- **Boundaryless** collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of success.
- **Delivers Awesome Outcomes**: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environment

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