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IT Operations Specialist

4 months ago

Mississauga, Canada IMAX Corporation Full time

**ABOUT IMAX**:
IMAX is not your everyday entertainment experience. With over 50 years of history as a global innovator in entertainment technology, our employees and their careers have constantly gone beyond the ordinary. From offices across North America, Europe, and Asia, we combine proprietary software, architecture, and equipment with industry-leading knowledge and connections to create experiences that take audiences beyond the edge of their seats to a world they have never imagined. Our Hollywood team are trusted movie business insiders with decades of production experience, acting as advisors to top filmmakers and studios across the world. Our technology experts are leaders in the industry, constantly pushing the limits of what is possible in entertainment. Our sales and marketing teams are talented professionals who build and enhance the IMAX brand globally.

IMAX's network is among the most important and successful theatrical distribution platforms for major event films around the world, and our growing Live and Enhanced businesses have allowed us to bring the IMAX Experience to our partnerships across live music, events and streaming to provide the best possible experience across any screen. As the world’s leading entertainment technology company, IMAX has revolutionized the way people experience movies, and continues to push the boundaries of entertainment experiences forward. Our employees are driven by a passion to take audiences around the world to places they have only dreamed of.

Come explore IMAX - where innovation, creativity and passion come together. Get inspired, get involved, and ignite your future with IMAX

**Required Skills**:
**JOB DESCRIPTION**

The IT Operations Specialist will provide technical support and troubleshooting services to corporate end-users who need assistance with their computer hardware or software. This is a front-line team position with the opportunity for exposure to all aspects of IMAX’s business.

This role will be providing technical support onsite to our Sheridan Park Office.

**Responsibilities**:

- Onboarding and offboarding of employees
- Provisioning PC and Mac laptops / desktops via Ivanti and JAMF
- Maintaining the knowledge base articles for documentation and document tickets via Service Now
- Managing IT hardware inventory
- Procuring or troubleshooting IT equipment (Cell Phone, VOIP, laptops / desktops, AV) or software
- Supporting onsite or remote business hardware and software
- Ensuring requests and issues are resolved in a timely manner with great customer satisfaction by providing the best solution for our employees
- Other IT operational tasks as assigned

**Requirements/Qualifications**:

- 1-3 years of IT Support experience
- Hardware/software/AV and network troubleshooting skills
- Willingness and aptitude to work in an enterprise level domain-based IT Infrastructure
- Working knowledge of best practices around IT security
- Working knowledge of Office365, Hosted VOIP system, and other enterprise apps
- Working knowledge of Mobile device management and support including Apple and Android devices
- Experience in remote support using TeamViewer a plus
- Excellent communication and interpersonal skills
- Creative problem-solver
- Must be a self-starter and can manage multiple tasks
- Ability to work independently or as part of a team
- Remain current with innovative technologies and optimizing workflows to streamline IT processes
- ITIL, MCP, Apple, Dell certifications a plus

Required Experience

IMAX is proud to be an equal opportunity employer

At IMAX you will be part of a culture built on respect - one that recognizes the unique talents of everyone on the team. We're proud of the differences that make us all unique and we support unity, acceptance, and equal rights for all. Diversity and inclusion among our employees are critical to our success as a global company.