Operations Manager

6 months ago

Mississauga, Canada Dock Products Canada Inc. Full time

We are looking for a detail-oriented Operations Manager to lead our Distribution and Service department with a focus on safety, continuous improvement, relationship building, communication, strategic thinking, and profitability. You will foster a “safety first” culture through awareness, training, and accountability. The operations manager will maintain a strong working knowledge of all industry standards and practices as well as the company’s products and services. To be successful, you should display a strong sales-minded attitude as well as excellent leadership skills. You should develop and maintain strong positive relationships with customers and third-party vendors. The Operations Manager will serve as a company representative on regulatory issues and carryout supervisory responsibilities in accordance with company’s policies and applicable laws.

**Responsibilities**:

- Partner with HR to recruit, develop, and retain employees and build organization capacity through employee development, cross-training, coaching, and collaboration.
- Promote autonomy and accountability of all employees by effectively communicating job expectations and holding them accountable for achieving departmental and individual goals through performance feedback.
- Develop and implement strategies to keep employees motivated and dedicated.
- Partner with HR to plan and review compensation actions including union employees.
- Ensure the implementation and compliance with health and safety rules and policies.
- Approve biweekly hourly payroll and monitor overtime levels.
- Act as a leader in implementing a continuous improvement culture and facilitate projects to improve and optimize operations through root cause analysis and other methodologies.
- Ability to build trusted, long-term relationships with internal and external customers and vendors.
- Partner with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests.
- Responsible for supplier selection and screening according to company policy.
- Responsible for service pricing and ensure profitability targets are met.
- Participate in creation of budgets and forecast working to minimize expenses without sacrificing profits.
- Creates presentations and communicates with executives about plans, strategies, variances to budgets/forecasts, KPI’s, and results including corrective actions.
- Monitoring changing market conditions and adjusting strategy accordingly.
- Ensures the physical condition of warehouse and equipment maintained according to safety standards.
- Responsible to maintain and replenish truck fleet with a focus on reducing costs.
- Proven track record of success in inventory control management (cycle counting/ physical inventory, optimal inventory levels).
- Review and approve purchase orders/invoices and ensure they are submitted for procurement/payment according to policy.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Perform other duties as assigned by the Manager.
- Reasonable changes could be made to duties when required.

**Required Knowledge, Skills and Abilities**:

- Minimum 10 years’ experience as an operations manager in a service and distribution environment
- Minimum 10 years’ experience in managing a team.
- Excellent interpersonal / communication skills required.
- Proficiency with Microsoft Windows (excel, word, power point)
- Bilingual French/English
- Embraces ambiguity and rapid change with the ability to maintain performance in a changing work environment.
- Innovative with a great passion for achieving results.
- Must be flexible to work a variety of hours as business demands including overnight weekends and holidays
- Well organized, strong project management skills.
- Ability to effectively manage conflict, foster good team and inter-department relations.
- High School diploma
- 5+ years of progressive management experience in a Supply Chain Operation an asset

**Working Conditions**:

- Work environment office and warehouse
- Travel to Montreal when required.
- Usage of a computer and other office machinery
- Ability to lift 50 lbs.

We offer our employees top wages based on experience and competitive and comprehension benefit package and pension plan.

We pride ourselves on our excellent company culture, our very clean and safe working environment, and our commitment to continue being an equal opportunity company and hiring a diverse work team.

WE THANK ALL CANDIDATES FOR THEIR INTEREST, HOWEVER, ONLY THOSE BEING CONSIDERED FOR AN INTERVIEW WILL BE CONTACTED.

DOCK PRODUCTS CANADA INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

**Job Types**: Full-time, Permanent

**Salary**: $131,000.00-$164,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employ

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