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Business Support Specialist

3 months ago

Woodbridge, Canada 407 ETR Full time

Position Summary:

- chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.
- Direct Relationships:
- Team Leader, Commercial Relations-
- Manager, Commercial Relations- Position Responsibilities:
- Manage and improve 407 ETR’s relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.-
- Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de-consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.-
- Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.-
- Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer- experience.-
- Perform other duties as assigned.- Qualifications:
- Post-secondary education in Business / Marketing / Communications preferred.-
- 2+ years of experience in managing business customer relationships.-
- Strong English communication skills (both written & verbal) as well as good presentation skills.Strong analytical skills and ability to take initiative to resolve business customer’s accounts and issues.-
- Experience working with customers in large fleet, trucking, trailer and construction industries is an asset.-
- Excellent organizational skills as well as the ability to prioritize to meet goals and expectations.-
- Flexible and adaptable in meeting both the customers’ and business needs.-
- Ability to work well in a fast-paced team environment.-
- Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, PeopleSoft and Maestro.-
- Basic accounting knowledge is an asset.- Our Offer- Free 407 ETR usage (taxable benefit)
- Competitive salary, bonus structure
- Competitive vacation package
- Hybrid with flexible working hours
- Community culture
- Continued education budget
- Expect excellence: Collaborative team, learn, and grow with a high-performance team.

About 407 ETR- Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.- On Highway 407 ETR, we offer peace of mind and a fast, safe and reliable trip. That’s why millions of drivers rely on Highway 407 ETR to get around the GTA. Every driver we serve is one less vehicle on a congested alternate route, giving drivers more time for the things that matter most.- 407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Canada Pension Plan Investment Board (CPP Investments) through indirectly owned subsidiaries (50.01%);
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (43.23%); and
- SNC-Lavalin (6.76%).Note:

- _This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization._