Sales Support Coordinator

3 months ago

Oakville, Canada Direct Response Media Group Inc Full time

WHO WE ARE

DRMG is a Fun, Family, and entrepreneurial-oriented company where every person in the company supports the overall success of the organization. Your work matters here and we need more people like you who can communicate well, build great relationships, and thrive in a complex and fast-paced environment.

DRMG (Direct Response Media Group) has been helping businesses of all sizes boost sales and brand recognition through Targeted Direct Mail Campaigns for more than 20 years.

We are Canada’s leading Direct Mail company delivering a wide range of neighbourhood mail, including our widely recognized Money Saver brand to over 175 million homes annually. We are also a Canada Post Expert Partner and their largest shared mail customer.

OUR PURPOSE

Helping Canadians save, businesses grow, and neighbourhoods thrive

OUR CORE VALUES
- We Practice Ferocious Customer Service- We Treat People Right- We Know How To Have A Good Time- We Are In This To WIN- The Team Is The Heart Of Everything- We Contribute To Our Communities

SUMMARY

As a member of the Sales Operations team, you will work collaboratively to manage customer inquiries, process orders, prepare sales reports, and assist with other sales-related tasks as needed. You will be responsible for providing administrative and sales support to the sales team, ensuring that all sales-related activities are executed efficiently and effectively.

AS A SALES SUPPORT COORDINATOR, YOU WILL MAKE YOUR IMPACT BY:

- Handling phone calls, inquiries, and Hubspot chats from current and potential customers, providing them with the information and support as needed.- Overseeing the sales support queue, and responding to inquiries from sales team members, providing them with the information and support they need to be successful.- Preparing any sales decks for team meetings and presentations.- Managing sample requests, maintaining an archive of marketing materials, and creating media kits for the sales team as needed.- Generating and maintaining the Client Bonus & Utilization reports, which track sales performance against sales targets and provide insights into sales trends and opportunities.- Maintaining and updating zone analysis reports, which provide insights into sales performance by geographic region.- Updating Daily Pulse Reports, which provide a snapshot of our sales performance on a daily basis and help identify areas where DRMG needs to focus their efforts.- Assisting in accurately entering new bookings into the system when required.- Working collaboratively with the internal team to review lead information, and make sure that it is accurate and complete, as well as assign leads to appropriate sales team members.- Reviewing sales notes and following up with leads as necessary to ensure that they are properly engaged and moving through the sales funnel.

YOU CAN EXCEL AS A SALES SUPPORT COORDINATOR IF YOU HAVE:
- A Bachelor’s Degree in Business, Marketing, or a related field.- 1 - 3 years of experience in a Sales Support role or a similar role.- The ability to speak and understand French is an asset.- A strong understanding of sales and marketing concepts, and are familiar with sales processes and strategies.- Proficiency in Google Suite, CRM Systems (i.e. Netsuite), and other sales-related software tools.- Exceptional interpersonal and communication skills, both written and verbal, to effectively communicate with customers, sales team members, and other stakeholders.- The ability to provide excellent customer service and be able to handle customer inquiries while resolving issues in a professional and timely manner.- Effective organizational abilities with a keen eye for detail to ensure accurate data entry, order processing, and other sales-related activities.
- Strong project management skills to manage and prioritize multiple tasks, projects, and deadlines.

WHAT’S IN IT FOR YOU?- The opportunity to be a part of a collaborative, fast-paced environment with a team that consistently provides a high level of service to clients and internal departments.- Involvement with a team that demonstrates integrity, respect, and trust as part of our core values which we practice everyday - WE TREAT PEOPLE RIGHT- A culture of transparency, where team members are involved in important conversations and encouraged to bring new innovative ideas to the team. We believe in our employees skills and abilities- A high level of collaboration with a team that is eager to help you succeed in your role and grow in your career.- A fun working environment with the opportunity to participate in our cultural activities including seasonal campaigns to give back to our community, ping-pong tournaments, team lunches, and online trivia - WE KNOW HOW TO HAVE A GOOD TIME & WE CONTRIBUTE TO OUR COMMUNITIES- Flexibility to work in a hybrid work environment, working 3 days per week in our creative office space (with Eddie & Sophie, our two office dogs) located in Oakville, and 2 days

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